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Customer Success Manager

3 months ago

Ilkley West Yorkshire, United Kingdom Elevation Recruitment Group Full time €43,000

Job Title: Customer Success Manager

Location: Leeds, UK

Salary: Up to £43,000 per annum

Hybrid working

37.5 hours

Succession plans and training

Employee assistance programme

Healthcare

Free Parking

Company Overview: Join a leading SaaS company at the forefront of innovation and customer satisfaction.

Elevation Recruitment Group, Business Support division are currently working with a fantastic organisation who are passionate about delivering cutting-edge solutions to clients and building long-lasting relationships.

Job Description: We are looking for a proactive and experienced Customer Success Manager to join the team in Leeds. As a key player in a customer-facing team, you will be responsible for ensuring clients derive maximum value from SaaS solutions, leading to renewals, upsells, and overall customer satisfaction.

Key Responsibilities:

  • Develop and maintain strong relationships with key stakeholders at client companies.
  • Onboard new customers and guide them through the implementation process.
  • Conduct regular check-ins with customers, ensuring they are leveraging our products effectively.
  • Act as the voice of the customer within the company, providing feedback to product and development teams.
  • Identify opportunities for upselling and cross-selling additional services and features.
  • Monitor customer health metrics and develop action plans to address any issues.
  • Provide training, resources, and support to help customers maximise their success.
  • Collaborate with sales, support, and marketing teams to enhance the overall customer experience.
  • Lead customer reviews and manage contract renewals to ensure long-term satisfaction and retention.

Qualifications:

  • Proven experience in a customer success, account management, or related role, preferably in a SaaS environment.
  • Strong interpersonal and communication skills, with the ability to build rapport with clients.
  • Excellent problem-solving skills and a proactive attitude toward identifying and addressing customer needs.
  • Experience with CRM systems and customer success platforms is a plus.
  • Ability to manage multiple accounts and projects simultaneously, prioritising effectively.
  • Passionate about technology and keen to stay updated with industry trends.
  • A results-oriented mindset with a focus on customer satisfaction and business growth.