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Customer Success Manager

2 months ago


South East England, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time £45,000 - £55,000
Customer Success Manager

Join Sphere Digital Recruitment, the Best Small Company 2022, in driving success for our most important customers as a Customer Success Manager. You will be at the forefront of AI-driven advancements, empowering businesses to stay ahead in the digital space.

About the Role

We are seeking a proactive problem-solver with a strong focus on leveraging data to drive client results. As a Customer Success Manager, you will report to the Head of Customer Success, a leader dedicated to building strong partnerships and ensuring our client is a trusted advisor in the AI space.

Key Responsibilities
  • Manage a portfolio of customers, collaborating closely with the Head of Customer Success and leadership to execute strategic initiatives that lead to measurable success.
  • Proactively identify opportunities for growth, manage client renewals, and forecast with accuracy.
  • Bring your creativity to the table, contributing fresh ideas to help evolve the customer success function.
Requirements
  • 3 years + of experience in Customer Success.
  • Strong relationship-building skills with senior-level stakeholders.
  • Detail-oriented, with a strong focus on leveraging data to drive client results.
What We Offer
  • Competitive salary.
  • Health insurance.
  • Unlimited holidays (with a minimum of 28 days).
  • Hybrid working arrangement with two days per week in the London office.
  • Opportunities for professional growth and career advancement.

Sphere Digital Recruitment currently have a variety of job opportunities across digital. If you require any adjustments or additional support during the recruitment process, please let us know.