Customer Success Manager

10 hours ago


England, UK, United Kingdom innDex Full time

innDex is a construction technology startup, based in the UK (currently operating in the UK, Europe, US and Australia), founded by Civil Engineers. As we are seeing rapid growth, we are now on the hunt for more amazing colleagues, who can join us on our mission to help modernise the industry.


You will join us at an exciting stage of our growth. Applicants who come onboard now will have the chance to shape the future of innDex. Having the right people, who are just as passionate and eager as we are to make a difference is super important.


We are currently seeking an ambitious and motivated Customer Success Manager to join our team @ innDex. Reach out if you're a problem solver, never hesitating to roll up your sleeves and get stuck in, using your initiative at every opportunity to deliver solutions and make processes leaner.


We are keen to hear back from applicants who have SAAS Customer account management experience (not exclusively in the ConTech environment), Working as an account manager, Customer Success manager or another client-facing role.


You will be spending time with our clients both remotely, in client offices and on site, ensuring they are utilising the innDex platform to the maximum, are making the most out of their subscriptions and that they are looked after properly.


  • Previous industry experience essential
  • Full clean UK driving licence
  • Construction software knowledge/passion preferred
  • CRM experience preferred


Main duties include;


  • Management of existing enterprise customers, including being a main point of contact for queries and concerns.
  • Establishing relationships with key stakeholders within enterprise clients organisation, and facilitating monthly meetings.
  • Training new starters and running refresher training sessions for established clients.
  • Introducing existing clients to new developments and hitting key KPIs with regards to upselling new tools and contract renewals.
  • Working with the onboarding sector of the post sales team to ensure a smooth handover from trial to enterprise roll out.
  • Liaising with other teams within innDex to further improve the business; Development team, marketing team, etc.
  • Full R&R matrix to be drawn up together during the first few months.




innDex is constantly pushing the boundaries within the construction industry; this doesn’t stop at technology. Inclusion and diversity is very important to us and we would love to continue reflecting this within our workforce.


innDex - Powerful ConTech, made easy



  • England,, UK, United Kingdom Henderson Scott UK Full time

    Customer Success ArchitectLocation: 100% remote in UK or IrelandSalary: Up to £135k base plus 20% bonus Benefits: Stocks, Pension, HealthcareI'm working with a Series C Cloud Security start up that is looking for their first Technical Account Manager in EMEA. They are looking for someone who can work with security professionals at Large Financial and...


  • England,, UK, United Kingdom Lawhive Full time

    We’re on a mission to make sure everyone has access to the law.Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.Equal access to the law is...


  • England,, UK, United Kingdom Lawhive Full time

    We’re on a mission to make sure everyone has access to the law.Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.Equal access to the law is...


  • England,, UK, United Kingdom Gleeson Recruitment Group Full time

    A dynamic and rapidly growing company at the forefront of the renewable energy sector. Their focus is on delivering innovative, sustainable solutions in the Commercial & Industrial (C&I) sectors across the UK and internationally. As they expand, they are looking for a highly motivated Business Development Manager to drive growth and create new...

  • Product Manager

    2 months ago


    England,, UK, United Kingdom Coders Connect Full time

    Coders Connect is partnering with a prominent global company specializing in high-precision delivery devices and fluid mixing technologies. With a heritage of over a century of innovation, this company is a leading player in the healthcare, consumer, and industrial markets. Their robust portfolio includes over 900 active patents and a network of 14...

  • Customer Care

    2 days ago


    England,, UK, United Kingdom MKJ Ignite Part time

    Customer Care (German Speaking)Remote (monthly in office team meetings)Salary £28k - £33kEMI Scheme MKJ Ignite are very happy to be working with Hunter & Gather who are an ancestrally inspired cross-category lifestyle brand dedicated to creating clean, nutrient-dense food and supplements. They provide products free from refined sugar, grains and seed...

  • Project Manager

    5 months ago


    England,, UK, United Kingdom MHR Full time

    Are you our next Project Manager?Do you want a change of pace and thrive in a dynamic, fast paced, innovative working environment?Do you have a passion for providing exceptional customer experience delivering projects to a variety of clients in different sectors?Would you like to be part of a first-class UK wide Project Management team delivering HR and...

  • Key Account Manager

    2 months ago


    England,, UK, United Kingdom Berry Global, Inc. Full time

    Our Key Account Manager is responsible for the active management and development of Key Accounts within the Geosynthetics segment. They drive profits and growth by understanding and meeting customer needs and developing strong partnerships. Whilst being actively accountable for managing existing and new accounts they seek out new sales opportunities to...

  • Sales Manager

    1 month ago


    England,, UK, United Kingdom PIE Recruitment Full time

    Sales Manager – FMCG Retailtech1st class employer, market leader and fast growth in Retail and Consumer Promotions techCirca £50k base, realistic OTE first year of £75k more in year 2 and threeGreat benefits package100% remote with access to London for team meetsThe JobManage a portfolio both new and existing accounts, upselling and cross selling in a...

  • Business Manager

    10 hours ago


    England,, UK, United Kingdom Alexander Steele Recruitment Full time

    Business ManagerAlexander Steele are working exclusively with a successful branded food manufacturing business. The business supplies their high quality products into the UK's major retailers.Up to £53k + car allow + bonus + benefitsHome based with travel to office & customersKey responsibilities:To develop and nurture relationships with key customers...

  • Key Account Manager

    3 months ago


    England,, UK, United Kingdom Gleeson Recruitment Group Full time

    KEY ACCOUNT MANAGER – Remote workingThis company is a leading provider of water and wastewater services to the Industrial, Public and Commercial sectors. They are looking for a Key Account Manager to join their team and take ownership of the most important accounts.JOB SUMMARYAs a Key Account Manager, you will be responsible for building and developing...

  • Product Manager

    2 months ago


    England,, UK, United Kingdom Kured Search Full time

    Kured are heading up a search for a Product Manager for a rapid growth PE backed software house who due to new investment are looking to drive their product suite forward, you will collaborating with internal teams both commercial and technical to deliver against the evolving customer base. Working across the healthcare sector from Primary and Secondary Care...

  • Project Manager

    2 weeks ago


    England,, UK, United Kingdom Lorien Full time

    Project ManagerFully remote12 month contractPaying betweento £600-£650 per day inside IR35The clientA global and world leading SaaS business within the cybersecurity industry who protect organisations and millions of customers worldwide from advanced cyber threats and attacks.You will be to supporting the existing portfolio (typically application...


  • England,, UK, United Kingdom Aiko Energy Full time

    Job Summary:We are looking for an experienced Key Account Manager with a proven track record in the Utility Renewable Energy sector at the European level. The successful candidate will be responsible for new customer development, key account acquisition, and managing existing key accounts. You will work closely with high-level stakeholders, ensuring sales...


  • England,, UK, United Kingdom psd group Full time

    Job Role: Business Development ManagerSalary: Up to £85k plus 10% bonusPermanentHybrid: One day in the office – Hubs across UKMy client within the NHS has developed a specialist booking platform tool which helps to allow all other NHS type organisations make better use of there building and open spaces by providing wellbeing services and beyond to...


  • England,, UK, United Kingdom Air Business Limited Full time

    In the dynamic world of events and exhibitions, logistics can make or break the success of an event - that's where we step in! Air Business Limited is your trusted partner in delivering on-time, efficient solutions for every show, event, and exhibition across the world. Due to phenomenal growth and high demand, we have a brand-new opportunity for an...


  • England,, UK, United Kingdom Just Food Recruitment Ltd Full time

    Just Food Recruitment is recruiting for a market-leading Food Service Manufacturer who is looking for a National Account Manager (NAM) to join them at this very exciting time for the business. The role will be to work with their major client, the NHS, and experience of working directly with the NHS is essential to be considered for this position. The company...


  • England,, UK, United Kingdom Laine Full time

    The businessA fantastic opportunity has arisen to join Laine Brew Co, one of the strongest performing craft breweries in the UK. Now is an exciting time to join our team with the plans to take our beer to the forefront of the industry. Born from the inspirational pub and beer scene of Brighton, Laine Brew Co produces a broad range of authentic and innovative...

  • Account Manager

    2 months ago


    England,, UK, United Kingdom Evolve Full time

    Role Overview:Our client are looking for an experienced Account Manager to manage and nurture key enterprise-level accounts. You will be responsible for maintaining strong relationships with our clients, ensuring high satisfaction, and driving growth through upselling and cross-selling opportunities. The role focuses solely on account management, without any...


  • England,, UK, United Kingdom OneAdvanced Full time

    What you will do –Act as the primary service management contact for the customer,Creation and ownership of SIP’s (Service improvement plans)Ensure all engagements drive the customers experience in line with the customer contracted services, and managing customer expectationsCoordination of DR (disaster recovery) tests and technical infrastructure, when...