Helpdesk Support

3 weeks ago


Manchester, United Kingdom Franklin Fitch Full time

Job Description Are you tech-savvy with a passion for problem-solving?

Do you thrive in a fast-paced environment and love the idea of being on the frontline of technical assistance?

If so, we have the perfect opportunity for you Please note this role can be based in The Midlands, London or the North-East/West , we encourage applicants from these areas to apply.

Role Overview:
As a First Line Support Technician, you will be the first point of contact for our clients, providing essential technical assistance and troubleshooting to resolve their issues promptly. This role is ideal for someone who is passionate about technology and eager to kickstart their career in the tech industry.

Key Responsibilities:
Responding to client inquiries via phone, email, or chat in a timely and professional manner.
Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
Escalating complex issues to the appropriate team members when necessary.
Documenting all interactions and solutions in our ticketing system for future reference.
Providing excellent customer service and ensuring client satisfaction with every interaction.

Requirements:
Passion for technology and a desire to learn and grow in the tech industry.
Excellent communication skills and the ability to explain technical concepts in simple terms.
Strong problem-solving abilities and a knack for troubleshooting technical issues.
Ability to work efficiently both independently and as part of a team.
Previous experience in a customer service or technical support role is a plus but not required.

If you're ready to jumpstart your career in the tech industry and join a dynamic team of professionals, we want to hear from you


  • Helpdesk Support

    1 week ago


    Manchester, United Kingdom TechNET IT Recruitment Ltd Full time

    Helpdesk Support engineer Manchester (Hybrid working) Salary up to £30k per annum + Bonus Technet is currently partnered with a worldwide sustainable fuel distribution company. The company is the one of the largest privately owned company in the UK. They currently have the need for a fantastic service desk engineer to join the team and expand there...

  • Helpdesk Operator

    1 month ago


    Manchester, United Kingdom Team Support Agency Full time

    At Team Support we are looking for a Technical Helpdesk Operative to join our team. Your role will be to manage to the day-to-day running of the CAFM and ensure all planned/scheduled works are completed. To include planned & reactive works, plus jeopardy management of jobs. **Experience**: - Previous experience in a customer service, contact centre or...


  • Manchester, United Kingdom Pertemps Network Group Full time

    **Job Description**: Helpdesk Administrator £11.75 - 12.40 per hour Monday to Friday working hours Temporary Manchester One of the leading organisations within their market are on the lookout for helpdesk/schedulers to join the growing team. Job duties: - Process all job requests promptly and accurately, ensuring all job’s are completed to a high level-...

  • Helpdesk Operator

    1 week ago


    Manchester, United Kingdom Daniel Owen- UK Full time

    HDOperator_1709639787 Posted: 05/03/2024 - £26000 - £26500 per annum - Manchester, Greater Manchester - PERMANENT **Helpdesk Operator Required** **Job Type**: Permanent Start date: Immediate or notice period Industry: Facilities Management Location: Manchester - Easily accessible by Public Transport **Salary**: £26,500 - per annum Work Environment:...

  • Helpdesk Coordinator

    1 month ago


    Manchester, United Kingdom Michael Page Full time

    To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client DetailsOur client is a global leader in commercial real estate services and investments.Description- Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams- Maintain client communication...

  • Helpdesk Coordinator

    1 month ago


    Manchester, United Kingdom Michael Page Full time

    To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client...


  • Manchester, United Kingdom mydentist Full time

    **Facilities Helpdesk Coordinator** **Hours: 37 hours Monday - Friday** **Salary: £21k** **Location: Kearsley, M26 1GG** **Free parking** **What is the Role** The Facilities Helpdesk Co-ordinator role is to support our dental practices with the provision of reactive maintenance and supporting the installation of new equipment. Within this role you are...

  • Helpdesk Coordinator

    1 month ago


    Manchester, United Kingdom Michael Page Full time

    To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client DetailsOur client is a global leader in commercial real estate services and investments.Description- Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams- Maintain client communication...

  • Helpdesk Coordinator

    2 weeks ago


    Manchester, United Kingdom mydentist Full time

    **Facilities Helpdesk Coordinator** - ** A full-time and permanent role**: - **To be based in our Support Centre in Kearsley (M26 1GG) with free parking and canteen facilities on-site**: - **Supporting a busy team within our Facilities and Property department with lots of development and progression opportunities** **What is the Role?** The Facilities...

  • Helpdesk Agent

    1 month ago


    Manchester, United Kingdom Cushman & Wakefield Full time

    **Job Title** Helpdesk Agent **Job Description Summary** Cushman and Wakefield are looking for an experienced individual to join their team as a Helpdesk Agent. In this role you will be first line of contact for any HelpDesk queries, and must deliver a first-class service in a confident, direct approach. You should be able to perform in a fast-paced...

  • Helpdesk Agent

    1 month ago


    Manchester, United Kingdom Cushman & Wakefield Full time

    Job Title Helpdesk Agent Job Description Summary Cushman and Wakefield are looking for an experienced individual to join their team as a Helpdesk Agent. In this role you will be first line of contact for any HelpDesk queries, and must deliver a first-class service in a confident, direct approach. You should be able to perform in a fast-paced environment...


  • Manchester, United Kingdom RX Plus Facilities Full time

    **Welcome to Mitie Group Ltd!**: We are currently seeking a Helpdesk Planner/Scheduler to join our team at Atlas Business Park in Wythenshawe, Manchester, Greater Manchester, in North West England, United Kingdom. **Job Title: Helpdesk Planner/Scheduler**: **Client: Mitie Group Ltd**: **Location: ATLAS BUSINESS PARK, WYTHENSHAWE, Manchester, GREATER...

  • Helpdesk Analyst

    2 weeks ago


    Manchester, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a technical support capacity. This company has a strong belief in training, and such is the nature of their diverse technical stack, the ability to develop new skills is excellent.  This is a Hybrid role, primarily home working (80-90% of the time), the remainder being in their Manchester...


  • Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - FM Provider - Crumpsall vale, Manchester - Up to £15 per hour  Are you an experienced FM administrator looking for a new challenge?  Are you looking to broaden your experience within the FM sector?  If so this may be the role for you! CBW has an exciting new opportunity for a Helpdesk Administrator to join a leading FM company...

  • Helpdesk Coordinator

    4 weeks ago


    Manchester, United Kingdom Michael Page Full time

    To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client...


  • Manchester, United Kingdom Sure Maintenance Full time

    Sure Maintenance Ltd, part of the Sureserve Group, is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations. They are looking to recruit conscientious and enthusiastic Helpdesk Administrators to join their existing team looking after their social housing clients. You will be required to provide outstanding contract support...

  • Helpdesk Administrator

    23 hours ago


    Manchester, United Kingdom Atalian Servest Full time

    **Job Reference: TS/SB/25-08/939** **Job Title: Helpdesk Administrator** **Location: Site Based** **Site Address: Manchester** **Postcode: M53BS** **Salary:£25000** **Contract**:Permanent / Full Time** **Hours per week: Monday to Friday - 08:00 - 17:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new...

  • Helpdesk Coordinator

    1 month ago


    Manchester, United Kingdom Fawkes & Reece Full time

    **Location**: Manchester **Salary**: £25K- £27K per Year **Contract**: Permanent **Type**: Full Time **Reference**: CLCSASM_1712058814 **Posted**: April 2, 2024 Are you a Helpdesk or Client / Customer Support Advisor who is looking for a new challenge? There is a great opportunity to join a leading facilities maintenance contractor who are looking for...


  • Manchester, United Kingdom UTP Merchant Services Ltd Full time

    We are looking for an enthusiastic Customer Service Advisors to join our expanding Technical Helpdesk in Manchester. **Salary**: £22,000 basic plus overtime for weekend rota **Technical Helpdesk Agent Duties**: - Provide support on all customer queries (inbound and outbound activity) - Liaise with internal customers - Liaise with suppliers and partners...


  • Manchester, United Kingdom Daniel Owen- UK Full time

    RHAdmin_1707999240 Posted: 15/02/2024 - £24000 - £28000 per annum + Holidays - Manchester, Greater Manchester - PERMANENT **Helpdesk Administrator Required** **Job Type**: Permanent Start date: Immediate or notice period Industry: Facilities Management Location: Manchester City Centre - Easily accessible by Public Transport **Salary**: £24,000 -...