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Helpdesk Coordinator

4 months ago

Manchester, United Kingdom mydentist Full time

**Facilities Helpdesk Coordinator**

**Hours: 37 hours Monday - Friday**

**Salary: £21k**

**Location: Kearsley, M26 1GG**

**Free parking**

**What is the Role**

The Facilities Helpdesk Co-ordinator role is to support our dental practices with the provision of reactive maintenance and supporting the installation of new equipment. Within this role you are required to deliver excellent customer service, answering calls from practices and recording sufficient details so a contractor can resolve. You would be expected to build good relationships with field employees and external contractors.

The role plays an important part in our business as we require our practices to be working at a more than sufficient level to ensure that our patients are receiving the best possible care that they can.

The ideal person will have worked on a busy helpdesk before, has a customer service background, and possesses great communication skills. You will be required to take a high number of calls a day and able to resolve or escalate an issue whilst on the phone, ensuring they feel that their enquiry has been dealt with efficiently and in a helpful manner.

**Sounds great, What skills do I need**
- Capable of operating to specific deadlines and working under pressure
- Methodical and thorough with a flexible and creative approach to problem resolution
- Ownership of problems through to resolution
- Excellent written and oral communication skills
- Able to diary plan, prioritise and delegate effectively

**MYDPM