Technical Helpdesk Agent

2 weeks ago


Manchester, United Kingdom UTP Merchant Services Ltd Full time

We are looking for an enthusiastic Customer Service Advisors to join our expanding Technical Helpdesk in Manchester.

**Salary**: £22,000 basic plus overtime for weekend rota

**Technical Helpdesk Agent Duties**:

- Provide support on all customer queries (inbound and outbound activity)
- Liaise with internal customers
- Liaise with suppliers and partners in relation to the new customer approval process
- Supporting the department manager to ensure daily and monthly KPI’s are achieved

**Technical Helpdesk Agent Requirements**:

- Excellent attention to detail
- Professional, clear and confident communication skills
- Excellent verbal and written communication skills
- A proven track record in a customer service role

**Benefits**:

- Company pension scheme
- Monthly socials
- Quarterly team building events
- Friday breakfast
- Day off on your birthday
- Discounts and other perks
- 21 days holiday

**About the Company**:
UTP Merchant Services is a fast-growing company within the financial services industry, providing a range of leading credit and debit card payment solutions to businesses within the UK.



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