Customer Helpdesk Advisor

1 month ago


Manchester, United Kingdom PA Media Group Full time

Are you passionate about providing exceptional customer service for multiple clients?

Are you a people person that enjoys solving problems? 

StreamAMG is excited to offer a new opportunity for you to use your customer service skills in a helpdesk environment. You will be responsible for assisting with everything from subscription and account queries to technical challenges, all while providing excellent customer service.

What to expect on a day-to-day basis ...

The skills you'll use ...

Analytical thinking Problem solving 

What you need to have ...

Good communication skills.  Previous experience in a customer service role.  A customer service mindset.  A strong focus on working as team.  A friendly and positive attitude.  Good attention to detail Adaptability to changing environments, work priorities, and organisational needs Comfortable working to deadlines

What we can offer you.

25 days holiday and a holiday purchase scheme Enhanced pay for maternity, paternity, and adoption leave Wellbeing Day (1x annually) Paid Volunteering Day (1x annually) Perkbox membership BUPA Health Cash Plan Learning and Development opportunities Life assurance (4x salary) Employee Assistance Programme Pension (4% employer contributions)

Inclusion.

We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on who you are and what else you can bring. We recognise the importance of a healthy work life balance and positively encourage agile working.

We will do everything we can to support you during your application, if you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. 


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