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Change Manager

2 months ago

London, United Kingdom Marks and Spencer Full time

All the details

An exciting opportunity to join the Clothing and Home (C&H) team as we accelerate the transformation of our business to suit the changing needs of our customers.

One of our transformation objectives is to build a product engine that delivers profitable sales growth globally. As a resilient retail Change Specialist with effective Merchandising/Buying/Sourcing/Manufacturing (Factories), Planning experience, you will be responsible for mapping, planning, managing, and delivering the roll-out of new transformation/change Sourcing, Buying & Capacity Planning processes and capabilities.

Priorities will lie across the Supplier Relationships and Capabilities' value stream within the Home and Clothing Transformation. This stream focuses on introducing processes, data, and reporting tools to make strategic and operational buying/sourcing and planning decisions, improving our end-to-end value chain, strengthening our strategic suppliers' relationships, enhancing our suppliers, product design, innovation, and sourcing/planning capabilities.

As a Change Manager, your role will be to assess the people impact of process, system, and technology changes across Clothing & Home as a result of the multi-year transformation plan and develop a coordinated approach to ensure the changes land effectively and sustainably to achieve the desired outcomes.

You will be accountable for designing and implementing a clear and simple overarching change and communication plan that minimizes user impact and maximizes user adoption as well as developing a robust approach to measure business readiness.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

  • After completing your probationary period, you'll receive a 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
  • Competitive holiday entitlement with the potential to buy extra holiday days
  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programs to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximize your financial and personal well-being.
  • Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
  • Access to a fantastic range of well-being support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
  • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Your key accountabilities will include

  • Act as a subject matter expert to ensure senior leaders understand the change their teams will go through and coach them to lead the change effectively.
  • Design and implement a clear and simple overarching change plan that minimizes user impact and maximizes user adoption to embed and sustain the changes that consider change interdependencies.
  • Carry out detailed change impact assessments and training needs analysis for specific programs within the Planning Platform program to inform and actively influence the program change plan (e.g., influence sequencing or alignment of change activities, suggest process improvements).
  • Accurately report on the overall change impact to provide a holistic view and to enable potential risks to be mitigated.
  • Ensure there is a compelling vision for change that inspires colleagues and work closely with the internal C&H communications team to develop and manage colleague communications.

Who you are

Your skills and experience will include

  • A solid understanding of how people go through a change and the change process.
  • Experience and knowledge of change management principles, methodologies, and tools.
  • Exceptional communication skills, both written and verbal.
  • Ability to challenge and influence others and move toward a common vision or goal.
  • Experience with large-scale organizational change efforts.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organization, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.

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