Operations Lead

6 months ago

London, United Kingdom Change Please Full time

Change Please is a soical enterprise, we have grown from a small car selling coffee in Covent Garden in 2015 to an international business. We aim to end homenessless in 4 counties, using all the profits from our award winning coffee sales, sold by our wholesale team to large, often global organisations and by our retail teams at multiple sites.

This and the money raiased but our fundarasing team, allows us to support people experiencing homenessless by providing barista training, living wage employment, access to counselling, therapy, financial well being and guidance, housing support and onward employment opportunities with our incredible partners.

Driving for Change is an all-in-one direct intervention service providing those experiencing homenessless access to free GP consultations, haircuts, dental care, digital and financial literacy training, support opening bank accounts where appropriate, employment support, therapy assessments and essential everyday items.

At Change Please we exist to challenge stereotypes, to breakdown walls and kick open door for those who may struggle to open them. It's not abut hand outs, we want to harness the potential within everyone and enable them to be the best version of themselves.

We need Changemakers in our team who are passionate about coffee, people, teamwork and making the world little better.

This is very exciting time to join, we are scaling up and this includes a national roll-out.

We are looking for an 'Operations Lead' to coordinate the Change Please Foundation's Driving for Change initiative. The initiative is backed by sponsors and subcontractors in London Councils. You'll be reporting to our 'Head of impact operations' with regular contact and interaction with all members of our impact team as well as extended business.

**Key duties and responsibility**
- Liasing with councils and sites around the bus partin locations and making sure the buses have electricity supply. (Where provided)
- Look after our contracted drivers for the buses and continue with the protocols already put in place for routes, locations, SOP's and knowledge of logistics.
- Working with our current mechanics to make sure that the buses are maintained and keep on top of scheduled servicing and MOT's.
- Assisting the Impact Administrator with rota's, including organisation of contractors and staff that provide services on the buses.
- Review of current RAM's and H&S and make sure they comply to current service delivered.
- Day to day assistance for Driving for Change team with any requirements operationally, this could include stock, medical provisions, give aways and any other requests from the service team.
- Ensure all operations are carried on in an appropriate, cost effective way.
- Improve operational management system, processess and best practices.
- Maintain and update the Driving for Change Risk Location Assessment and the Change Opertions Manual.
- Asist the Service Manager with finding contractors to fill gaps in the service delivery.
- Being available to assist in any break downs and recovery buses.
- Handling all minor issues on the buses delivery of service and seeing the inevitable befor happens.
- Being available to assist the future role out of a bus to regional locations.
- Being the point of contact for the Service Manager on a day to day basis.

**Person Specifications**:

- Previous Administration experience is essential.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office tools and Outlook are essential. (Word/OneNote/SharePoint)
- Excel - intermediate to advance level.
- Good working knowledge of soical media platforms.
- Self motivated, attention to detail, with excellent planning and organisation skills with the ability to work at a pace to achieve deadline's is essential.
- He/She/They will need a positive 'Can do' attitude.
- Experience of multitasking and problem solving.
- Outstanding interpersonal skills.
- Able to work as part as a team and on own initiative.
- Able to build and maintain relationships with senior employees and partners.
- Able to work across multiple teams and be flexible with colleagues.
- Excellent resilience and ability to see things through.

**Experience**:

- Proven work experience as Operation Manager or similar role.
- Knowledge of Homeless Charities ect would be advantageous.
- Buildings/Maintenance managment.

**Key Skills and Attributes**:

- **A passion to work with people that have or currently facing homelessness.
- An effective communicator with the ability to use discretion and communicate confidential matters to the relevant team members.
- Ability to communicate effectively at all levels of seniority of internal and external stakeholders.

**Job Types**: Full-time, Permanent

Pay: £30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay

Schedule:

- Monday

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