Senior Customer Success Manager

1 month ago


London, United Kingdom Vertice Group Full time

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.
Founded by serial entrepreneurs, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market. After achieving 7x ARR growth in 2023, the company raised a $25 million Series B in January 2024 to accelerate its worldwide expansion and invest in product innovation.
Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact.
As a Vertice Senior Customer Success Manager you’ll be focusing on delivering amazing service to our EMEA customers so they achieve great value from our product. As a customer champion it’s key you provide feedback promptly to support business development, but also promote product usage to our users.
Act as primary point of contact for the customer, owning the customer relationship
Leading compelling business and ROI reviews, using data analysis to demonstrate the value of our service
Demonstrable track record of repeatedly meeting and exceeding quota and net revenue retention goals
You are a clear, confident and compelling communicator — in writing, in conversation and in front of customers
Passionate about the value of great customer service – you seek and have consistently achieved extraordinary results as part of a high energy and dynamic team for enterprise and mid sized customers
You are an expert project manager who can manage stakeholder expectations, and ensures all key objectives and timelines are met
Demonstrated ability to conduct compelling presentations / QBRs to senior customer stakeholder
You are resourceful, scrappy and creative — if a playbook doesn't exist yet, you go figure it out and build it
Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity.
Vertice is an equal opportunities employer, although you must be legally able to work in the UK, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy.
We like to deal directly with our candidates so no agencies please
LI-Hybrid
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