Customer Success Manager
2 weeks ago
Customer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role
Company
An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who are one of the leaders in their field and enjoy an excellent reputation. You will enjoy bright contemporary offices with a friendly and collaborative team and a great time to join this innovative company as they embark on their next stage of growth.
Role
This is great opportunity to join the Customer Success Management team. The primarily responsibility will be the retention and growth for a defined set of accounts. Also ensuring the protection of existing revenue while delivering on SLA’s. In addition, the Customer Success Manager will be expected to develop multiple strategic relationships within the customer base.
The Customer Success Manager will work closely with Sales, Solution Delivery teams etc, to achieve the company’s objectives and goals for each account.
As Customer Success Manager through delivering an exceptional customer experience you will provide customers with a range of powerful solutions that will deliver high-impact business value
Responsibilities
- Creating and developing strong and sustainable relationships with relevant influencers at all levels within the customers’ organisations to achieve Revenue growth.
- "Owning" the customer relationship and taking accountability for the execution of the value proposition to the customer.
- Forecasting and reporting effectively on all pipeline activity
- Ensure Renewals are completed on time and in line with process.
- Achieve revenue upsell targets.
- Provide consultative advice to customers on how to obtain the best return on their investment.
- Carry out monthly and quarterly business reviews as required.
- Creation and maintenance of Accounts Plans that strategically develops the account.
Skills & Experience
- 5+ years account management experience managing global accounts
- Excellent verbal and written communication skills and confident working within a technical environment
- Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against challenging schedules
- Enjoys creation and delivering compelling presentation in the digital marketing space
- Experience of maintaining a pipeline
- Ability to nurture relationships and know how to identify and build greater stakeholder relationships
- Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
- Good understanding of operational processes
- Commercially aware
- Good collaborator and used to working across different operational departments.
- Some experience in managing and coaching team members would be an added plus
- A second language would be an added plus but only desirable and not essential
In return you will enjoy working with a dynamic team who are passionate about what they do with a company that is continually evolving.
Customer Success Manager / Senior Customer Success Manager / Senior Key Account Manager / Key Account Manager / Senior Account Manager / Enterprise Account Manager
-
Customer Success Specialist
1 month ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Customer Success Manager
4 weeks ago
London, United Kingdom ReCulture Full time* Customer Success Manager - £35,000 - £40,000 + Bonus - Liverpool or London (Hybrid working) Customer Success Manager What: Customer Success Manager Where: London OR Liverpool (Hybrid working) **Salary**: £35,000 - £40,000 + bonus The company: My client is one of the most respected and growing independent advisories on the smarter use of Geospatial...
-
Customer Success Manager
7 days ago
London, United Kingdom Mimecast Full timeThe Customer Success Manager is a key member of Mimecast’s EMEA Customer Excellence organisation. One of our five core values is to Deliver a Remarkable Experience, which means we put the customer at the forefront of everything we do, striving to assist them in achieving their desired outcomes and success criteria at each stage of their journey with...
-
Customer Success Manager
2 weeks ago
London, United Kingdom InRule Full timeAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...
-
Customer Success Manager
1 month ago
London, United Kingdom InRule Full timeAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...
-
Customer Success Manager
1 day ago
London, United Kingdom AutoRek Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent - Full Time Location: London Reporting To: VP of Customer Success Description Our vision at AutoRek is to set the new standard in financial data automation. Our platform simplifies highly complex data, automates critical business processes, and manages regulatory...
-
Customer Success Manager
2 days ago
London, United Kingdom AutoRek Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent - Full Time Location: London Reporting To: VP of Customer Success Description Our vision at AutoRek is to set the new standard in financial data automation. Our platform simplifies highly complex data, automates critical business processes, and manages regulatory...
-
Customer Success Manager
1 month ago
London, United Kingdom Carter Murray Full time**Customer Success Manager - SaaS** **London** **£50,000 - plus performance-based commission** **Hybrid working** Carter Murray have partnered with an industry challenging, progressive and innovative AI brand who are seeking to hire a Customer Success Manager to join their hardworking and successful Customer Success team in London. To be successful in...
-
Customer Success Manager
3 days ago
London, United Kingdom CBRE Full timeCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.Customer...
-
Customer Success Manager
6 days ago
London, United Kingdom Intelligent Reach - a Searchspring Company Full timeWHO WE ARE:nIntelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an environment that enables...
-
Customer Success Manager
2 weeks ago
London, United Kingdom Australasian Recruitment Company Remote Work Freelance Full timeCUSTOMER SUCCESS MANAGER A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Success Manager! You will be instrumental in a growing organisation, supporting and onboarding new suppliers being responsible for obtaining all relevant information,...
-
Customer Success Manager
7 days ago
London, United Kingdom AutoRek Full timeDescriptionOur vision at AutoRek is to set the new standard in financial data automation. Our platform simplifies highly complex data, automates critical business processes, and manages regulatory change. With flexibility, security, and scalability at our core, we enable our customers to make real-time decisions that drive better business outcomes. We...
-
Customer Success Manager
1 month ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...
-
Customer Success Manager
1 month ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
1 month ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...
-
Customer Success Manager
1 month ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...
-
Customer Success Manager
4 weeks ago
London, United Kingdom J&C Associates Ltd Full timeJob DescriptionJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
1 month ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...
-
Customer Success Manager
2 weeks ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Location: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The...
-
Customer Success Manager
3 days ago
London, United Kingdom Keepme.ai Full timeKeepme is a smart automation platform that helps fitness operators increase their sales, improve their retention and maximize secondary spend. Keepme’s AI uses the customer's data to teach itself about their business. By building a custom model and scoring every member on their risk of leaving, Keepme provides a time window to take action with a suite of...