Senior Customer Success Manager
2 weeks ago
Senior Customer Success Manager page is loaded Senior Customer Success Manager
Apply locations London, England, UK time type Full time posted on Posted Yesterday job requisition id R-15043 TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Customer Success Team is responsible for the overall business and executive relationship with TELUS Health's customers. The Senior Customer Success Manager (CSM) strives to build trusted advisor relationships with our clients and help them drive higher employee engagement and an overall better level of wellness through the TELUS Health solution.
The Senior CSM’s focus will be on the strategic planning, managing, and measuring of the ongoing success of our customer base by leveraging performance metrics and finding new ways to grow and develop the business. The Senior CSM is outcome-focused and driven to help define and achieve client success.
The ideal candidate is a highly trusted relationship builder, passionate about helping clients succeed, and thrives in a highly collaborative and fast-paced environment.
This role is remote, UK-wide. Retaining, growing and managing large account portfolios
Continually demonstrating a highly developed capacity to consult around workplace/organizational issues and developing creative solutions to those issues
Assisting with issue escalations, and solution planning
Managing the account profitability including working with service delivery teams to support financially efficient management of the contract
Working in alignment with Senior Leadership teams as required, and collaborating with Sales, Implementation teams, and other enabling groups to represent the voice of our customer and impact processes in a positive way
Overseeing administration of key corporate customers to ensure service delivery to contract and appropriate billing of services is complete
Succeeding as a Senior Customer Success Manager will require the following qualifications and skills:
~5-7+ years experience in Account Management, Client Relationship Management, Customer Success Management or other customer facing relationship role; experience in a consultative B2B sales role is a significant asset
~ Familiarity with Employee Assistance, Wellness, Health Benefits, Recognition, Perks or Human Capital Management market
~ Technical proficiency with the tools of the trade including Microsoft Office Suite including Outlook and Excel, Microsoft Teams, CRM applications ex. Salesforce
~ A proven consultative approach to problem-solving and project management, combined with a desire to exceed client expectations at every turn
~ Strong organizational and time management skills, including exceptional follow up and follow through
~ High emotional intelligence, and ability resolve conflict wherever it arises
~ Ability to manage a territory of clients and prioritize your time and travel
#LI-Remote
#Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@telushealth.Being part of the team at TELUS Health is more than a job; It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.
Find the support and encouragement to consistently push boundaries and deliver impactful solutions. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.
It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.
Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.
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