Senior Customer Success Manager
Found in: Talent UK C2 - 1 week ago
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
Senior Customer Success Manager
Location: Remote, U.K.
To support continued growth, our team is looking for a Senior Customer Success Manager to partner with our Sales, Customer Success and Development teams to design and build perfect customer journeys for our clients.
ContactEngine is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, ContactEngine leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.
ContactEngine disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, ContactEngine can drive corporate KPIs harder and faster, as well as improve the customer experience.
Key Responsibilities:
Experience and skills:
Proven service or project delivery experience in an IT or SaaS environment.Extremely strong commercial awareness, including the creation of business cases.Experience managing large and complex projects end to end.Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.Able to operate highly effectively under intense time and business pressure.Experience leading or guiding small teams.Multilingual would be a benefit.This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s #1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
#LI-Remote
-
Customer Success Specialist
4 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Senior Customer Success Manager
Found in: Talent UK C2 - 6 days ago
London, United Kingdom Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Senior Customer Success Manager
2 weeks ago
London, United Kingdom LifeWorks Full timeSenior Customer Success Manager page is loaded Senior Customer Success Manager Apply locations London, England, UK time type Full time posted on Posted Yesterday job requisition id R-15043 TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a...
-
Senior Customer Success Manager
6 hours ago
City of London, Greater London, United Kingdom INUVANA LIMITED Full timeSenior Customer Success Manager London, England, United Kingdom Hybrid - Remote/3 days in London SaaS Data Insights and Security Minimum Skills: Customer Success, SaaS, Salesforce.com, Relationship Management, Upselling The Client Our client is a leading SaaS data platform trusted by thousands of organisations to protect and activate SaaS data to...
-
Senior Customer Success Manager
Found in: beBee S GB - 2 days ago
London, United Kingdom Adobe Full timeJOB LEVELP50EMPLOYEE ROLEIndividual ContributorPrincipal/Senior Customer Success Manager, Digital Experience Cloud, UKI Our Company Changing the world through digital experiences is what Adobeâs all about. We give everyoneâfrom emerging artists to global brandsâeverything they need to design and deliver exceptional digital experiences....
-
Senior Customer Success Manager
2 weeks ago
London, United Kingdom Xelix Full timeWe are looking for an intelligent and energetic Senior Customer Success Manager to join our growing team. Responsibilities Act as a consultant to some of our highest-tier customers; conducting onboarding sessions, user training, building CSPs and preparing & presenting success metrics in Executive Reviews. Develop a deep understanding of a customer’s...
-
Senior Customer Success Manager
2 weeks ago
London, United Kingdom LifeWorks Full timeSenior Customer Success Manager page is loaded Senior Customer Success Manager Apply locations London, England, UK time type Full time posted on Posted Yesterday job requisition id R-15043 TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a...
-
Senior Customer Success Manager
2 weeks ago
London, United Kingdom Ably Realtime Ltd. Full timeAt Ably, we are on a mission to ensure our customers' success by delivering unparalleled value through our solutions and services. As a Customer Success Manager, you will play a pivotal role in guiding our customers towards achieving their goals, maximising their experience with Ably's products and ultimately expanding their value over time. You’ll take...
-
Senior Customer Success Manager
2 weeks ago
London, United Kingdom LogicMonitor Full timeAbout Us: LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers. We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We...
-
Senior Customer Success Manager
2 weeks ago
London, United Kingdom PredictSpring Inc Full timeTechnical Senior Customer Success Manager - London We are seeking a Techncial Senior Customer Success Manager to join our PredictSpring team. This position is open to candidates in proximity to our London office, though remote applicants will be considered. Your role encompasses managing the full spectrum of client interactions with our platform, from...
-
Customer Success Manager, Fleet
Found in: Jooble UK C2 - 5 hours ago
London, United Kingdom Principle Full timeEnterprise Customer Success Manager Our client is a world renowned American global software company that provides a diverse array of innovative software solutions that empower artists, designers, and businesses to bring their visions to life and they have an immediate requirement for a Customer Success Manager with experience working at Senior Levels to...
-
Customer Success Manager, Fleet
5 hours ago
London, United Kingdom Principle Full timeEnterprise Customer Success Manager Our client is a world renowned American global software company that provides a diverse array of innovative software solutions that empower artists, designers, and businesses to bring their visions to life and they have an immediate requirement for a Customer Success Manager with experience working at Senior Levels to...
-
Senior Customer Success Manager
2 weeks ago
London, United Kingdom PredictSpring Inc Full timeTechnical Senior Customer Success Manager - London We are seeking a Techncial Senior Customer Success Manager to join our PredictSpring team. This position is open to candidates in proximity to our London office, though remote applicants will be considered. Your role encompasses managing the full spectrum of client interactions with our platform, from...
-
Senior Customer Success Manager
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Kantata Full timeDescription The Company The Kantata Cloud for Professional Services gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most...
-
Customer Success Manager
Found in: Talent UK C2 - 7 days ago
London, United Kingdom Trimble Full timeTitle : Customer Success Manager Job Location: Remote - UK preferred, other locations within Europe can be considered too Our Department: Architecture & Design, SketchUp Are you interested in helping designers and AEC professionals enhance the way they work in the 3D design space? Architects, designers, engineers, and other professional creatives...
-
Customer Success Manager
1 week ago
London, United Kingdom HERDSEARCH - Follow your people Full timeCustomer Success Manager London | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series B Why should you apply? I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI applications that...
-
Customer Success Manager
Found in: Jooble UK C2 - 1 week ago
London, United Kingdom HERDSEARCH - Follow your people Full timeCustomer Success Manager London | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series B Why should you apply? I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI applications that...
-
Senior Customer Success Manager
2 weeks ago
London, United Kingdom Vertice Group Full timeVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators. Founded by serial entrepreneurs, Roy...
-
Spanish Speaking Senior Customer Success Manager
Found in: Talent UK C2 - 1 week ago
London, United Kingdom blueoptima Full timeCompany Description BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s largest organisations, including nine...
-
Senior Customer Success Manager
2 weeks ago
London, United Kingdom LogicMonitor Full timeLogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. We foster a culture of performance and recognition, allowing us to transform growth as we...