Senior Customer Success Manager

3 weeks ago


London, United Kingdom Xelix Full time

We are looking for an intelligent and energetic Senior Customer Success Manager to join our growing CS team.
conducting onboarding sessions, user training, building CSPs and preparing & presenting success metrics in Executive Reviews.
Consistently monitoring customer health & engagement. Proactively identifying churn risk and engaging internal stakeholders.
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values.
Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap.
Work collaboratively with the commercial and technical teams to find the best product solutions.
Work with the other CSMs, founders and commercial teams on strategic topics e.g., You have at least 2 years of relevant experience in Customer Success in a B2B SaaS company, and prior experience in customer-facing roles
You confidently manage complex enterprise customers, involving six-figure ACVs and engagement at senior levels.
You have a proven track record of identifying at-risk customers and driving complex resolution plans.
You are confident, high energy and personable with proven success of building relationships.
You’re a “do-er”, excited to make a difference and are passionate about delivering exceptional customer experiences.
27 days holiday (24 days + 3 days when we close over Christmas)
~ Hybrid working with two days a week from our dog-friendly Shoreditch office
~ Enhanced maternity/paternity cover
~ Plugged into the best VC communities in Europe
~ Xelix is an enterprise SaaS company offering an AI-powered Control Centre for Accounts Payable teams . We work with some of the largest global companies to automate and enhance their financial control processes.
We built Xelix to take the pain out of four core AP processes: overpayment and fraud prevention, vendor statement reconciliation, master vendor data cleansing and AP/P2P reporting. Xelix is easy-to-use, cloud-based and flexible, making it suitable for large organisations across all sectors. We pride ourselves on providing 10/10 customer support and love to co-develop functionality with customers. com ) and Simon Burke (ex-CEO of Virgin).
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