Customer Success Manager

2 weeks ago

City of London, United Kingdom Hudson Clarke Associates Limited Full time
Customer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role
Company
An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who are one of the leaders in their field and enjoy an excellent reputation. You will enjoy bright contemporary offices with a friendly and collaborative team and a great time to join this innovative company as they embark on their next stage of growth.
Role
This is great opportunity to join the Customer Success Management team. The primarily responsibility will be the retention and growth for a defined set of accounts. Also ensuring the protection of existing revenue while delivering on SLA’s. In addition, the Customer Success Manager will be expected to develop multiple strategic relationships within the customer base.
The Customer Success Manager will work closely with Sales, Solution Delivery teams etc, to achieve the company’s objectives and goals for each account.
As Customer Success Manager through delivering an exceptional customer experience you will provide customers with a range of powerful solutions that will deliver high-impact business value
Responsibilities
* Creating and developing strong and sustainable relationships with relevant influencers at all levels within the customers’ organisations to achieve Revenue growth.
* "Owning" the customer relationship and taking accountability for the execution of the value proposition to the customer.
* Forecasting and reporting effectively on all pipeline activity
* Ensure Renewals are completed on time and in line with process.
* Achieve revenue upsell targets.
* Provide consultative advice to customers on how to obtain the best return on their investment.
* Carry out monthly and quarterly business reviews as required.
* Creation and maintenance of Accounts Plans that strategically develops the account.
Skills & Experience
* 5+ years account management experience managing global accounts
* Excellent verbal and written communication skills and confident working within a technical environment
* Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against challenging schedules
* Enjoys creation and delivering compelling presentation in the digital marketing space
* Experience of maintaining a pipeline
* Ability to nurture relationships and know how to identify and build greater stakeholder relationships
* Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
* Good understanding of operational processes
* Commercially aware
* Good collaborator and used to working across different operational departments.
* Some experience in managing and coaching team members would be an added plus
* A second language would be an added plus but only desirable and not essential
In return you will enjoy working with a dynamic team who are passionate about what they do with a company that is continually evolving.
Customer Success Manager / Senior Customer Success Manager / Senior Key Account Manager / Key Account Manager / Senior Account Manager

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