Senior Customer Success Manager

2 weeks ago

London, United Kingdom Mavenlink Inc. Full time

The Kantata Cloud for Professional Services gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.

Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work

About the Opportunity

As a Senior Customer Success Manager at Kantata, you’ll report to our Director of Customer Success and be responsible for creating a positive client journey across a portfolio of Kantata clients in our US and International business units. By developing long-term relationships with each client, you’ll directly influence an increase in adoption and drive advocacy. Our client success team works with clients to demonstrate a deep functional understanding of our product features and benefits and advocates for how these will provide value to their business.

Primary Responsibilities

  • Enhancing and improving the client lifecycle, driving our key Success Pillars of Adoption and Relationships, and ensuring ongoing value is delivered throughout the clients’ relationship with Kantata.
  • Build a strong rapport with customers and manage their relationships with Kantata through the entire client journey, from initial kickoff through contract renewal
  • Be the customers’ go-to person Provide international and US-based customers with a superior level of service through multiple support channels
  • Understand the client’s business needs and objectives, and ensure alignment to the Kantata solution
  • Research and resolve customer inquiries in a timely manner
  • Conduct onboarding and introductory training sessions
  • Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments
What You Bring to this Role
  • We are looking for a strong, customer service-oriented individual with experience in professional services or fee-for-service businesses.
  • You have experience in account management, training, and customer support experience
  • You exercise sound judgment in business decisions and negotiations while demonstrating effective and professional customer service
  • You have exceptional organization and time management skills that couple well with your written and communication skills
  • You can do light technical solutions, engaging in consultative dialogue with clients
  • You desire to do meaningful work alongside bright, engaged people within a collaborative team environment
  • You are flexible and adaptable to change in a fast-paced, start-up company environment

Our Philosophy

We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together – than working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:

  • An intentionally engaging and collaborative culture – ditch the silo
  • Strong work-life balance that’s a true focus of the company
  • The chance to learn from some of the best people in the business
  • A vibrant, collaborative, and devoted team, who still makes time for fun

At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people) innovation continues to flourish.

Kantata is an Equal Opportunity Employer.

Our EMEA Headquarters is situated in the heart of the vibrant city of London, just metres away from the River Thames and surrounded by restaurants, cafes and entertainment. Enjoy great perks like:

  • Nespresso Coffee, snack bar and private kitchen
  • Deliveroo lunch everyday in the office
  • Panoramic views across the city from our modern top floor office space
  • Quarterly Team Days Out & Regular Kantata Social Events
  • Large balcony looking South over the river
  • Weekly running club (optional)
  • Private medical insurance
  • Cycle to work scheme

If you don't see your dream job listed, we encourage you to apply anyway. We don't want to miss out on the unique talents and qualities that make you...well, YOU We would love to add you to the our network. Maybe it's not now, but soon. Let's develop a connection regarding future opportunities at Kantata.

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