CSM Manager
4 weeks ago
Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.
We are a device-agnostic, integrated, multi-technology communication platform that provides flexibility to balance technological capabilities with economic needs. We are an equal-opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We invest in people and provide opportunities for our employees to grow hand in hand with our business.
This position shall be based in Windsor reporting directly to the Managing Director while being a member of a highly skilled Sales, Commercial, and Customer Solutions team and working directly with the Lead Sales VP. As a member of the EMEA team, will work closely with Sales and Commercial Operations to define critical customer technical requirements and help how best to position Trilliant offerings.
Work closely with Product Marketing, Business Development, and other Customer Solutions team members to define and deliver compelling field demonstration scenarios, technical presentations, and workshop materials for use with customers.
Will work closely with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use in demos with Sales, customers, and partners.
Work closely with Product Management and Engineering to promote new technical innovation that compliments Trilliant’s portfolio of products and services.
With guidance from the Sales lead on account objectives will prepare and present demos, workshops, and other technical materials directly to customers and prospects.
Will work directly with customers to help define the optimal solution architecture to meet the customer’s objectives.
Support for product evaluations at customer facilities involving product demonstrations and lab validation of core capabilities.
Partner support:
Identify third-party technical partners that could complement Trilliant products and services.
Provide demonstrations and other support for partners, including system integrators, distribution automation vendors, and other partners in the Smart Grid ecosystem.
Will work closely with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use as appropriate in proposals and other customer-facing materials.
Considerable travel to EMEA customers, conferences, and partners will be a requirement.
Must have a very solid working knowledge of how network products and software work.
Must learn to be very proficient with all Trilliant’s products including communications equipment, end-point devices, and head-end software applications.
Capable of working under tight deadlines, with the capacity to work on several projects concurrently.
Ability to adapt and react to dynamic scheduling, and the ability to work extended hours when necessary.
Highly proficient in MS Word, MS Excel, MS PowerPoint, Visio, and MPP to produce reports, presentations, and correspondence.
Bachelor’s degree in engineering or another relevant field.
E NERGIZED-We are excited and support the growth and direction of Trilliant.
#
-
CSM Manager
6 days ago
United Kingdom Zenergi Full timeCustomer Success Manager Sales Employment Type: Permanent Location: Remote Reporting To: Customer Success & Retention Director Please Note: while we are advertising these roles as remote, there will be an expectation that this person will be prepared to travel to customer sites on average once per week and able to travel to one of our offices...
-
CSM Manager
1 month ago
United Kingdom Net Talent Full timeCustomer Success Manager Remote (Scotland) We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get the most value out of our platform. You’ll...
-
CSM Manager
4 weeks ago
United Kingdom Net Talent Full timeCustomer Success Manager Remote (Scotland) We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get the most value out of our platform. You’ll...
-
CSM Manager
1 month ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeA leading Service Management SaaS organisation investing heavily in Customer Success. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. If you’re in the Service Management sector as an SDR or Account Manager, this is your opportunity to secure a...
-
CSM Manager
4 weeks ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeA leading Service Management SaaS organisation investing heavily in Customer Success. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. If you’re in the Service Management sector as an SDR or Account Manager, this is your opportunity to secure a...
-
CSM Manager
2 weeks ago
United Kingdom Trellix Full timeThe Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires...
-
CSM Manager
2 days ago
United Kingdom Iron Mountain Full timeCustomer Success Manager England , United Kingdom Apply Now We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their...
-
Account Director
4 weeks ago
United Kingdom CSM Sport & Entertainment LLP Full timeAccount Director - Digital & Data page is loaded Account Director - Digital & Data Apply locations Abu Dhabi time type Full time posted on Posted 2 Days Ago job requisition id R4472 At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to...
-
Senior Account Executive
4 weeks ago
United Kingdom CSM Sport & Entertainment LLP Full timeAccount Director - Digital & Data page is loaded Account Director - Digital & Data Apply locations Abu Dhabi time type Full time posted on Posted 2 Days Ago job requisition id R4472 At CSM we are driven by a clear purpose; Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. Our diversity...
-
Customer Success Manager
1 month ago
United Kingdom Chemaxon Limited Full timeAbout this opportunity A Customer Success Manager (CSM) plays a critical role in ensuring that key customers are successful in using a company's technical products or services. The primary focus of a CSM is to build and maintain strong relationships with key customers by understanding their technical needs, addressing their challenges, and helping them...
-
Customer Success Manager
4 weeks ago
United Kingdom Autus HR Ltd Full timeField Service Management SaaS CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base of field service provider customers. This is a fully...
-
CSM Manager
3 weeks ago
United Kingdom Neol Full timeAt Neol, we're redefining the landscape of talent management and organizational flexibility with our groundbreaking platform, The Hub. Our mission has always been to understand our talent network deeply, beyond just their CVs, by fostering communities and creating tools that keep our insights fresh and actionable. The Hub embodies this evolution: an...
-
CSM Manager
1 week ago
United Kingdom Trident Search Full timeCustomer Success Manager | Service Delivery | Remote working (Must be Wales based) They help organisations to not only detect advanced threats and targeted attacks, but contain them too. They are looking for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This role is...
-
CSM Manager
4 weeks ago
United Kingdom Fefundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial...
-
CSM Manager
4 weeks ago
United Kingdom Fefundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial...
-
CSM Manager
3 weeks ago
United Kingdom Reimin Reid Recruitment Ltd Full time60k BASIC, End of Year Bonus + Excellent Benefits This thriving and well-established organisation specialises in supplying infrastructure planning software into the utilities vertical. Since inception, this business has experienced consistent growth and is seeking a Customer Success Manager, tasked with closing deals and building long term strategic...
-
CSM Manager
3 weeks ago
United Kingdom Atarim Summit Full timeAtarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if...
-
CSM Manager
2 days ago
United Kingdom Avocado55 Full timeAvocado55 (Av55): An independent contact centre advisory, delivery & services business, who are made up of expert contact centre industry professionals. We support organisations to deliver high quality, industry leading service, through our proven operating model design process, then planning, implementing and delivering the model we designed with our...
-
CSM Manager
1 week ago
United Kingdom Usurpo Full timeJoin a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team! Role: Customer Success Manager Location: Flexible, with preference for UK-based candidates Responsibilities: Build and nurture strong relationships with valued customers...
-
CSM Manager
1 week ago
United Kingdom Usurpo Full timeJoin a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team! Role: Customer Success Manager Location: Flexible, with preference for UK-based candidates Responsibilities: Build and nurture strong relationships with valued customers...
