CSM Manager

2 weeks ago


United Kingdom Net Talent Full time

Customer Success Manager Remote (Scotland)
We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get the most value out of our platform. You’ll facilitate onboarding, platform delivery, and ensure excellent ongoing support for customers. 5+ years experience in a similar customer success or account management customer-facing role in software/SaaS.
• Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations.
• Understanding of software development lifecycle processes and tools and knowledgeable of cloud/SaaS technologies (Azure, AWS, GCP).
• Strong skills in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
• Track record of successfully managing technical projects, setting priorities, and collaborating with cross-functional teams.


Managing the end-to-end customer experience from onboarding, implementation, and wider adoption.
• Building strong long-term relationships with customers to foster retention and growth, understanding their needs and goals, and finding solutions to their challenges and pain points.
• Developing a deep understanding of our product and customers, how they use it, and how it can be utilised to help them succeed.
• Proactively supporting customers by anticipating their needs, addressing issues promptly, and providing guidance and best practices.

net


  • CSM Manager

    Found in: Jooble UK C2 - 2 weeks ago


    United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    A leading Service Management SaaS organisation investing heavily in Customer Success. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. If you’re in the Service Management sector as an SDR or Account Manager, this is your opportunity to secure a...

  • CSM Manager

    2 weeks ago


    United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    A leading Service Management SaaS organisation investing heavily in Customer Success. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. If you’re in the Service Management sector as an SDR or Account Manager, this is your opportunity to secure a...

  • CSM Manager

    Found in: Jooble UK C2 - 2 weeks ago


    United Kingdom Thyme Full time

    About the job Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We’re looking for an Enterprise Customer Success Manager to work with some of the world’s leading brands. With a base in our London office, you will be...

  • CSM Manager

    3 weeks ago


    United Kingdom Thyme Full time

    About the job Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We’re looking for an Enterprise Customer Success Manager to work with some of the world’s leading brands. With a base in our London office, you will be...


  • United Kingdom Gloat Full time

    Description We’re seeking an Enterprise Customer Success Manager (CSM) with a proven track record of effectively guiding large enterprise customers (with over 25,000 employees) toward their desired outcomes. As an Enterprise CSM, your primary responsibility will be to collaborate closely with our strategic enterprise customers, assisting them in...


  • United Kingdom Chemaxon Limited Full time

    About this opportunity A Customer Success Manager (CSM) plays a critical role in ensuring that key customers are successful in using a company's technical products or services. The primary focus of a CSM is to build and maintain strong relationships with key customers by understanding their technical needs, addressing their challenges, and helping them...


  • United Kingdom Autus HR Ltd Full time

    Field Service Management SaaS CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base of field service provider customers. This is a fully...

  • CSM Manager

    Found in: Jooble UK C2 - 2 weeks ago


    United Kingdom Fefundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial...

  • CSM Manager

    2 weeks ago


    United Kingdom Fefundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial...

  • CSM Manager

    34 minutes ago


    United Kingdom Reimin Reid Recruitment Ltd Full time

    60k BASIC, End of Year Bonus + Excellent Benefits This thriving and well-established organisation specialises in supplying infrastructure planning software into the utilities vertical. Since inception, this business has experienced consistent growth and is seeking a Customer Success Manager, tasked with closing deals and building long term strategic...

  • CSM Manager

    1 week ago


    United Kingdom Trilliant Networks Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...

  • CSM Manager

    22 hours ago


    United Kingdom Nodes & Links Limited Full time

    Big projects have always been problematic to humanity - we want to fix that. We make DeepTech SaaS software to help people who deal with very large projects. Basically, if someone is building a nuclear plant or a large highway, they need a special kind of software to organize and prioritise their work. We are a team of curious minds on a mission to...

  • CSM Manager

    1 week ago


    United Kingdom in Newbury Full time

    PayPal Travel Percent: And we can’t dothis without our most important asset—you. That’s why we offerbenefits to help you thrive in every stage of life. We champion yourfinancial, physical, and mental health by offering valuable benefitsand resources to help you care for the whole you. We have greatbenefits including a flexible work environment,...


  • United Kingdom Gloat Full time

    We’re looking for an Enterprise Customer Success Manager (CSM) with a proven track record of successfully leading large enterprise customers (25K employees) towards their desired outcomes. As an Enterprise CSM, you will be collaborating closely with our strategic enterprise customers, and supporting them in the deployment of Gloat’s internal talent...

  • Customer Success Manager

    Found in: Jooble UK C2 - 1 week ago


    United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...


  • United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...


  • United Kingdom Gloat Full time

    Description We’re looking for an Enterprise Customer Success Manager (CSM) with a proven track record of successfully leading large enterprise customers (>25K employees) towards their desired outcomes. As an Enterprise CSM, you will be collaborating closely with our strategic enterprise customers, and supporting them in the deployment of Gloat’s...


  • United Kingdom The Healthcare Hub Full time

    We are looking for 4 Registered Managers (3 Managers for established Nursing Homes and one for a Commissioning Manager role) in Yorkshire We have available RM roles in: Good CQC ~1x Commissioning Roles ~ As registered manager it will be your responsibility to effectively manage the full, day to day operations of the home as a business, ensuring the...

  • Risk Management

    1 hour ago


    United Kingdom The Drupal Association Full time

    Drupal Project Manager (how often do you get to migrate 300 government websites?) Agileana is a Drupal development shop specializing in digital solutions for federal government clients. We pride ourselves on delivering high-quality, compliant, and secure websites that meet the unique needs and challenges of government operations. We are seeking a skilled...

  • AV Project Manager

    Found in: Appcast UK C C2 - 1 week ago


    United Kingdom Simon James IT Ltd Full time

    AV / Network Technical Product ManagerWe’re hiring a remote Audio Visual & Networking Technical Product / Program Manager for a Global Big Four Partner, for an 8 month contract.The role will be focussed on the build and delivery of a range of products across the AV space, from meeting and presentation rooms, through to wireless deployments and more. We are...