CSM Manager
3 weeks ago
At Neol, we're redefining the landscape of talent management and organizational flexibility with our groundbreaking platform, The Hub. Our mission has always been to understand our talent network deeply, beyond just their CVs, by fostering communities and creating tools that keep our insights fresh and actionable. The Hub embodies this evolution: an AI-powered platform enabling organizations to manage, grow, and collaborate with their non-full-time talent network alongside their in-house talent.
As part of our expansion strategies in the Middle East, Europe and North America, we're on the lookout for an experienced Customer Success Manager to propel our healtht growth and cement our market position. This role is perfect for someone who thrives on building connections, optimizing processes, and leading projects to fruition.
As our Customer Success Manager, you'll be the driving force behind our expansion in the region. You'll be responsible for identifying new business opportunities, building and maintaining relationships with clients, and collaborating with our marketing, and business development teams to achieve our business goals.
Has expert skills in sales, client relationship management, and strategic partnership development.
Is ready to coordinate teams for getting sales and projects through the finish line.
Will lead client management efforts, ensuring key projects and initiatives are delivered on time and within budget.
Design, Data, and Technology Perspective: Skilled at working with and challenging senior stakeholders, turning constraints into advantages.
Operational Management: Expert in cascading best practices, making operations efficient, and acting as an escalation point for major issues.
Expert at anticipating problems and building problem-solving capabilities in others.
7+ years of experience in customer success, business development and/or recruitment roles, with a preference for those with startup or marketplace experience.
~ Values collaboration and has a keen interest in building and working within collaborative environments.
~ Excellent research, analysis, and problem-solving abilities.
~ Exceptional time management and priority-setting skills to manage the executive's agenda effectively.
~ Outstanding networking and relationship-building skills, with a knack for maintaining positive engagements with internal and external stakeholders.
~ Demonstrated ability to identify and match the right talent for a variety of projects and roles.
~ BSc/BA in business administration, sales, or a relevant field, and a Master’s degree is a plus.
Global Network: Collaborate with a global community of professionals, advisors, and investors.
Enjoy a remote-first culture with flexible working hours, emphasizing asynchronous communication and a culture of writing.
Compensation: Competitive salary, stock options, and benefits.
Equal Opportunity Employer: We welcome applications from underrepresented communities, committed to diversity and inclusion.
If you’re eager to shape the future of creative work and thrive in a dynamic startup environment, Neol invites you to apply and join our journey.
Remote (Timezone: GMT-1 to GMT+3)
Let's chat.
-
CSM Manager
1 week ago
United Kingdom Zenergi Full timeCustomer Success Manager Sales Employment Type: Permanent Location: Remote Reporting To: Customer Success & Retention Director Please Note: while we are advertising these roles as remote, there will be an expectation that this person will be prepared to travel to customer sites on average once per week and able to travel to one of our offices...
-
CSM Manager
1 month ago
United Kingdom Net Talent Full timeCustomer Success Manager Remote (Scotland) We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get the most value out of our platform. You’ll...
-
CSM Manager
1 month ago
United Kingdom Net Talent Full timeCustomer Success Manager Remote (Scotland) We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get the most value out of our platform. You’ll...
-
CSM Manager
1 month ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeA leading Service Management SaaS organisation investing heavily in Customer Success. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. If you’re in the Service Management sector as an SDR or Account Manager, this is your opportunity to secure a...
-
CSM Manager
1 month ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeA leading Service Management SaaS organisation investing heavily in Customer Success. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. If you’re in the Service Management sector as an SDR or Account Manager, this is your opportunity to secure a...
-
CSM Manager
2 weeks ago
United Kingdom Trellix Full timeThe Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires...
-
CSM Manager
3 days ago
United Kingdom Iron Mountain Full timeCustomer Success Manager England , United Kingdom Apply Now We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their...
-
ServiceNow CSM Architect
1 month ago
United Kingdom Manning Global AG Full timeOur client, a leading global IT service provider,is recruiting for a ServiceNow CSM Architect to join their business in the UK. ServiceNow CSM Architect Permanent or Contract ASAP Responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements Provides...
-
Account Director
4 weeks ago
United Kingdom CSM Sport & Entertainment LLP Full timeAccount Director - Digital & Data page is loaded Account Director - Digital & Data Apply locations Abu Dhabi time type Full time posted on Posted 2 Days Ago job requisition id R4472 At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to...
-
Senior Account Executive
4 weeks ago
United Kingdom CSM Sport & Entertainment LLP Full timeAccount Director - Digital & Data page is loaded Account Director - Digital & Data Apply locations Abu Dhabi time type Full time posted on Posted 2 Days Ago job requisition id R4472 At CSM we are driven by a clear purpose; Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. Our diversity...
-
Customer Success Manager
1 month ago
United Kingdom Chemaxon Limited Full timeAbout this opportunity A Customer Success Manager (CSM) plays a critical role in ensuring that key customers are successful in using a company's technical products or services. The primary focus of a CSM is to build and maintain strong relationships with key customers by understanding their technical needs, addressing their challenges, and helping them...
-
CSM Manager
2 weeks ago
United Kingdom Trident Search Full timeCustomer Success Manager | Service Delivery | Remote working (Must be Wales based) They help organisations to not only detect advanced threats and targeted attacks, but contain them too. They are looking for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This role is...
-
CSM Manager
1 month ago
United Kingdom Fefundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial...
-
CSM Manager
1 month ago
United Kingdom Fefundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial...
-
CSM Manager
3 weeks ago
United Kingdom Reimin Reid Recruitment Ltd Full time60k BASIC, End of Year Bonus + Excellent Benefits This thriving and well-established organisation specialises in supplying infrastructure planning software into the utilities vertical. Since inception, this business has experienced consistent growth and is seeking a Customer Success Manager, tasked with closing deals and building long term strategic...
-
CSM Manager
3 weeks ago
United Kingdom Atarim Summit Full timeAtarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if...
-
CSM Manager
3 days ago
United Kingdom Avocado55 Full timeAvocado55 (Av55): An independent contact centre advisory, delivery & services business, who are made up of expert contact centre industry professionals. We support organisations to deliver high quality, industry leading service, through our proven operating model design process, then planning, implementing and delivering the model we designed with our...
-
CSM Manager
1 week ago
United Kingdom Usurpo Full timeJoin a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team! Role: Customer Success Manager Location: Flexible, with preference for UK-based candidates Responsibilities: Build and nurture strong relationships with valued customers...
-
CSM Manager
2 weeks ago
United Kingdom Usurpo Full timeJoin a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team! Role: Customer Success Manager Location: Flexible, with preference for UK-based candidates Responsibilities: Build and nurture strong relationships with valued customers...
-
CSM Manager
3 days ago
United Kingdom ProperPlan Limited Full timeProperPlan is a software company based in the Midlands, with a mission to empower overwhelmed, successful entrepreneurs to achieve business growth and personal success. We are a team with a track record of quality and our software startup is moving at a rapid pace. Are you a passionate, client-focused professional who thrives on building strong relationships...
