CSM Manager

2 weeks ago


United Kingdom Avocado55 Full time

Avocado55 (Av55): An independent contact centre advisory, delivery & services business, who are made up of expert contact centre industry professionals.
We support organisations to deliver high quality, industry leading service, through our proven operating model design process, then planning, implementing and delivering the model we designed with our clients.
Avocado55 has extensive experience across many different industries, including: airline, travel, retail, foodtech, fintech, drinks & distilling, charity, healthcare & public sector.
You’ll get plenty of autonomy and learning opportunities. Plus the chance to work flexibly, this is a fully remote opportunity.
The Job: Customer Success Manager
This is an initial 6 month fixed term contract which will be extended if the successful candidate meets all objectives.
The right person will have the opportunity to help shape and define the role. This is a fully remote working opportunity but some travel in the UK may be required periodically.
You will become the main interface between the client and the team, building a relationship based on trust and delivering on promises.
Working directly with the client to help them achieve their operational improvement goals through using their data to create insights that lead to tangible performance enhancing change.
Working closely with the client to develop a training roadmap of technology features deployment and training requirements. Including new agent and refresher training.
At least 3 years previous experience working in a Contact Centre as a Team Leader or Operations Manager, but is interested in training and continual change.
Have an analytical mind and be able interpret data provided.
Proficient in core aspects of Google workspace and Microsoft products.
Personal qualities and attributes:
An excellent communicator and influencer, building strong customer relationships and delivering customer-centric solutions.
Strong relationship management skills, maintaining that relationship over time.
Being able to think on your feet and provide solutions to resolve both short and long term problem and be able to manage the clients expectations.
This is a fully remote role with occasional UK and International travel arranged in advance.
An initial 6 month fixed term contract.
~ 22 days holiday per annum plus public / bank holidays applicable to your location.
~ The role will require the successful applicant to work full-time Monday to Friday.
~ Salary range £30,000 to £45,000 pro rata – depending on experience.
~ Contributory Pension scheme (3% employer, 5% employee contribution).

Subject - Customer Success Manager

Feel free to contact us using our online form
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