Helpdesk/Contract Support

1 month ago


London, United Kingdom Selby Jennings Full time

Our client is a prestigious global investment management firm with operations in major financial centers and is seeking a proactive IT Help Desk support and systems administrator. This role encompasses hands-on IT support responsibilities, encompassing 1st – 2nd line support and systems administration. The role involves working with a variety of systems and tools, including but not limited to Office 365, Intune, Citrix Director, Windows, PowerShell/Python, Azure platforms, VMWare, and collaboration tools such as Teams, Zoom, and Poly.

Ensure seamless operation of multi-user computer systems, collaborating with network and system engineers, PC desktop technicians, project managers, end users, and IT leadership.
Provide comprehensive support, including systems administration, maintenance, upgrades, reporting, and desktop-related projects, catering to 250+ employees across various global offices.
Uphold strict compliance with the firm’s Information Security Policy, including responding to and investigating information security events.
Coordinate employee onboarding and desktop setup in collaboration with HR and Office management teams.
Oversee asset inventory, monthly patching, and software updates for managed devices.
Manage video conferencing systems, phones, and collaboration tools effectively.
Develop and maintain support documentation within a central knowledge base.
Willingness to travel occasionally to remote office locations to provide support.

Minimum 2-plus years in IT support and systems administration roles.
Experience in complex, matrix-based organizations, preferably within finance, asset management, or buy-side firms.
Bachelor’s Degree in Computer Science or related field preferred;



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