Current jobs related to Customer Service Team Manager - Snodland Kent - South East Water
-
Customer Service Representative
2 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a skilled Customer Service Agent to join our team at Northgate Vehicle Hire.As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing vehicle movements, and ensuring our customers receive a seamless experience.Key ResponsibilitiesProvide outstanding customer service,...
-
Customer Service Representative
3 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a skilled Customer Service Agent to join our team at Northgate Vehicle Hire.As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing vehicle movements, and ensuring our customers receive a seamless experience.Key ResponsibilitiesProvide outstanding customer service,...
-
Head of Customer Services
4 months ago
Snodland, United Kingdom South East Water Full time**Do you know how to create a high-performing service delivery environment?** *** **Are you ready to move our customer service strategy into the next exciting phase?** *** **We want to be the water company people want to be supplied by and want to work for** If you take up this role as Head of Customer Services, you’ll oversee the team responsible for...
-
Customer Service Representative
1 week ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
1 week ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
5 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
5 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
6 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing vehicle rentals, and ensuring seamless branch operations.Key ResponsibilitiesProvide outstanding customer service,...
-
Customer Service Representative
6 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing vehicle rentals, and ensuring seamless branch operations.Key ResponsibilitiesProvide outstanding customer service,...
-
Customer Service Advisor
4 months ago
Snodland, United Kingdom Clancy Group Full time**Customer Service Advisor**: **£26,770**: **Snodland**: **_We CareThat’s why we need people like you, who care about your colleagues and customers!_** We have a 12-month, full time fixed-term contract for a Customer Service Advisor, with great communication and organisational skills to join our friendly team in Snodland. **The Role**: Dedicated to...
-
Customer Service Representative
3 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob OverviewWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries, resolving customer complaints, and maintaining focus on balanced...
-
Customer Service Representative
3 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob OverviewWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries, resolving customer complaints, and maintaining focus on balanced...
-
Customer Service Representative
1 week ago
Snodland, Kent, United Kingdom South East Water Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.Key ResponsibilitiesAssist in technical enquiries received by writing or...
-
Customer Service Representative
1 week ago
Snodland, Kent, United Kingdom South East Water Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.Key ResponsibilitiesAssist in technical enquiries received by writing or...
-
Customer Service Representative
1 day ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAre you passionate about delivering exceptional customer service?We are seeking a highly organized and detail-oriented individual to join our Wholesale Service Desk team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries,...
-
Customer Service Representative
1 day ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAre you passionate about delivering exceptional customer service?We are seeking a highly organized and detail-oriented individual to join our Wholesale Service Desk team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries,...
-
Customer Service Representative
7 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries received via phone or email.Key...
-
Customer Service Representative
6 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries received via phone or email.Key...
-
Customer Service Representative
3 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and ensuring that our wholesale processes are...
-
Customer Service Representative
3 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and ensuring that our wholesale processes are...
Customer Service Team Manager
3 months ago
Can you guide a team to deliver it’s goals? Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Do you inspire others to excel in their performance? We want to be the water company people want to be supplied by and want to work for. You will be leading a team in our Customer Service area with two available roles: one as a phone Team Manager and the other as a Quality and Training Team Manager. You’ll need experience as an Assistant Manager at South East Water or previous management experience in a call centre or training background. These positions require you to lead your team by embodying our company values, providing clear direction, prioritising excellent service, and demonstrating enthusiasm for reaching goals. As a leader, you will foster teamwork, recognise individual efforts, and be adaptable and flexible in your management style. You will work with colleagues around the business to enhance processes and achieve superior customer results by understanding data to identify areas of enhancement. Attention to detail is crucial to meet regulatory and quality standards. This is a great opportunity for someone with knowledge, passion, and experience to take the next step up and contribute to the success of our Customer Services department. You’ll grow a career with a meaningful purpose. Be you, belong and be valued. Come to work to be safe, valued, and trusted. We’ll encourage you to create and pursue new opportunities for personal growth. A place to be the real you, build deeper connections and enjoy a sense of belonging. Be invested in helping us to create a sustainable water supply for now, and in the future. What will you mainly be responsible for delivering? To lead, manage, inspire and develop a high-performance culture to a team of Advisors/Assistant Managers in Customer Service Deliver excellent customer service and achieve our CMEX score in delivering a 10/10 service to all customers To lead and deliver excellent customer service training and quality to all CS To manage and improve performance of Customer Service by utilising all available MI mechanisms to ensure that there is continuous innovation and create improvements To proactively review and improve business processes systems, policies and procedures in partnership with all stakeholders in particular focussing on the needs of the customer. To manage people in line with the company policies and procedures. To ensure that all work carried out complies with the regulatory, DPA and industry standards. Build relationships and maintain stakeholder management. What do you bring to the role? Ideally A level standard of education or equivalent or relevant experience A NVQ Qualification Level 2 or above in Customer Service/Business Administration and/or a recognised management qualification is preferred e.g. ILM, Training Qualification Have previous demonstrable experience of managing people in a Customer Service Centre environment Good general IT skills in Microsoft Passion for Customer Service Drive for delivering results and process improvement What you can expect from us? Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. Electric Vehicle salary sacrifice scheme. Everyone needs water, South East Water welcomes everyone We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What to expect from your recruitment Please ensure to upload a CV and Covering letter to support your application. Please quote which role – Phone or QT Channel you are interested in applying for. If this sounds like the opportunity you’ve been looking for, apply now #LI-DNI
