Customer Service Representative

1 month ago

Snodland, Kent, United Kingdom South East Water Full time
Job Information

Are you passionate about delivering exceptional customer service?

We are seeking a highly organized and detail-oriented individual to join our Wholesale Service Desk team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and maintaining focus on balanced scorecard objectives.

Key Responsibilities:

  • Ensure an excellent standard of customer services is provided to Business Retailers by assisting in technical enquiries received by either writing or telephone.
  • Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance and attendance.
  • Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
  • Proactively work queues to ensure wholesale service level requirements are met.
  • Ensure all your transactions are correctly uploaded into CMOS and are accepted by the Market Operator
  • Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
  • Attend and contribute to team meetings with team, peers and colleagues.

What We Offer:

  • Excellent Stakeholder pension scheme, up to 10% employer contribution.
  • 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Paid volunteering days.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing related benefits.
  • Electric Vehicle salary sacrifice scheme.

What to Expect from Your Recruitment:

  • Please upload a CV via our careers website.
  • If you're interested, apply early because we will be reviewing applications as soon as we receive them.
  • You will be asked to complete satisfactory DBS, identity and employment referencing checks as part of receiving your employment offer from South East Water.

  • Water Industry Customer Service Representative

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team as a Customer Service Representative. In this key role, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and ensuring that all transactions are correctly uploaded...

  • Water Industry Customer Service Representative

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team as a Customer Service Representative. In this key role, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and ensuring that all transactions are correctly uploaded...

  • Customer Service Representative

    4 weeks ago

    Snodland, Kent, United Kingdom Reed Full time

    {"title":"Customer Service Advisor Role","subtitle":"Support our clients with exceptional customer service","content":"We are seeking a skilled Customer Service Advisor to join our team on a temporary basis. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling incoming calls, and...

  • Customer Service Representative

    4 weeks ago

    Snodland, Kent, United Kingdom Reed Full time

    {"title":"Customer Service Advisor Role","subtitle":"Support our clients with exceptional customer service","content":"We are seeking a skilled Customer Service Advisor to join our team on a temporary basis. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling incoming calls, and...

  • Customer Service Representative

    5 days ago

    Snodland, Kent, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Service OperatorsJob Summary:We are seeking an experienced customer service operator to join our team at HR GO Recruitment. As a customer service operator, you will be responsible for taking orders over the phone and dealing with customer queries.Key Responsibilities:Taking orders and processing them on our systemAssisting clients in...

  • Customer Service Representative

    3 weeks ago

    Snodland, Kent, United Kingdom Northgate Vehicle Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Northgate Vehicle Hire. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Snodland, Kent, United Kingdom Northgate Vehicle Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Northgate Vehicle Hire. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job OverviewWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries, resolving customer complaints, and maintaining focus on balanced...

  • Customer Service Representative

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job OverviewWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries, resolving customer complaints, and maintaining focus on balanced...

  • Customer Service Representative

    4 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to Business Retailers.Key ResponsibilitiesAssist in technical enquiries received by...

  • Customer Service Representative

    4 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to Business Retailers.Key ResponsibilitiesAssist in technical enquiries received by...

  • Customer Service Representative

    7 days ago

    Snodland, Kent, United Kingdom South East Water Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to Business Retailers.Key ResponsibilitiesAssist in technical enquiries received by either writing...

  • Customer Service Representative

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.Key ResponsibilitiesAssist in technical enquiries received by writing or...

  • Customer Service Representative

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.Key ResponsibilitiesAssist in technical enquiries received by writing or...

  • Customer Service Representative

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries received via phone or email.Key...

  • Customer Service Representative

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries received via phone or email.Key...

  • Customer Service Representative

    3 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job OverviewWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for providing excellent customer service to business retailers, resolving technical enquiries, and ensuring compliance with market regulations.Key...

  • Customer Service Representative

    3 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job OverviewWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for providing excellent customer service to business retailers, resolving technical enquiries, and ensuring compliance with market regulations.Key...

  • Customer Service Representative

    2 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.Key ResponsibilitiesAssist in technical enquiries received by...

  • Customer Service Representative

    2 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.Key ResponsibilitiesAssist in technical enquiries received by...