Customer Service Representative

4 weeks ago

Snodland, Kent, United Kingdom South East Water Full time
Job Information

About the Role

We are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to Business Retailers.

Key Responsibilities

  • Assist in technical enquiries received by either writing or telephone.
  • Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance and attendance.
  • Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
  • Proactively work queues to ensure wholesale service level requirements are met.
  • Ensure all transactions are correctly uploaded into CMOS and are accepted by the Market Operator.
  • Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
  • Attend and contribute to team meetings with team, peers and colleagues.

Requirements

  • Able to train at Snodland Kent initially in standard office hours for a minimum of 3 weeks (dependant on progress).
  • Able to work from the Snodland office when required (minimum of 2 days a week)
  • Have a strong internet connection to allow home working.
  • You're passionate about customer service.
  • Knowledge of water supply networks useful but not essential
  • Understanding of the Non Household Retail Market is desirable but not required.
  • You communicate positively in an extremely busy working environment.
  • You enjoy problem solving and determined to find the best solutions.
  • You're able to make decisions quickly and be able to multitask.
  • Have 4 GCSE passes (or equivalent), including Maths and English. An NVQ Qualification Level 2 or above in Customer Service/Business Administration is desirable.
  • You'll possess excellent computer skills and the ability to flex between different computer systems

What We Offer

  • Excellent Stakeholder pension scheme, up to 10% employer contribution.
  • 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Paid volunteering days.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing related benefits.
  • Electric Vehicle salary sacrifice scheme.

About Us

South East Water is a water company that serves the communities in the South East of England. We are committed to providing excellent customer service and ensuring that our customers have access to safe and reliable water supplies. We are an equal opportunities employer and welcome applications from diverse candidates.

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