Technical pre/post-sales Support Engineer
2 weeks ago
You will be responsible for specifying and building creative technical solutions that meets our business partners core product abilities.
You will be the technical lead in sales discussions and developing the understanding of the clients Access Control technical requirements.
You will take an active role in the transition from pre-sales, through contract signature to partners installation, so that our clients receive the service they wanted and on-time.
The Post-Sales support role will consist of diagnose, troubleshoot, and resolve Access Control Reader and System issues by questioning customers about their hardware/software challenges they are facing in a detailed fashion both pre-sale and post partner installation, so that you understand the root-cause of their problems.
You would then be required to liaise with STid’s Head Office Support Team and Regional Sales Managers to offer your suggested solutions until complete customer satisfaction is achieved.
Partner and End-Customer Product Training would also be a beneficial and desired skillset. (API/SDK, Desktop Configuration Software and Credential Management).
Offering guidance and support to customers in the Sales process
Building and creating Solutions to customers
Ensuring the Sales process runs smoothly through to partnership installation
Application Support
This role would be suited to somebody who also enjoys UK and Ireland travel.
STid are a French company therefore Product Training, although remote wherever possible, would be better at our HQ (certainly for the 1st year) located south of France.
The company can offer 25 days holiday, BUPA and attractive pension remuneration. If you would like to work with a friendly team, that thrive in a collaborative atmosphere, then the Technical pre/post-Sales Support Engineer is the tailored role for you.
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Technical pre/post-sales Support Engineer
2 weeks ago
England, United Kingdom STid Full timeYou will be responsible for specifying and building creative technical solutions that meets our business partners core product abilities. Key responsibilities You will be the technical lead in sales discussions and developing the understanding of the clients Access Control technical requirements. You will also work to provide information to the business...
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Technical pre/post-sales Support Engineer
2 weeks ago
England, United Kingdom STid Full timeYou will be responsible for specifying and building creative technical solutions that meets our business partners core product abilities.Key responsibilitiesYou will be the technical lead in sales discussions and developing the understanding of the clients Access Control technical requirements.You will also work to provide information to the business on what...
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Technical pre/post-sales Support Engineer
2 weeks ago
England,, UK, United Kingdom STid Full timeYou will be responsible for specifying and building creative technical solutions that meets our business partners core product abilities.Key responsibilitiesYou will be the technical lead in sales discussions and developing the understanding of the clients Access Control technical requirements.You will also work to provide information to the business on what...
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Technical pre/post-sales Support Engineer
2 weeks ago
England, United Kingdom STid Full timeYou will be responsible for specifying and building creative technical solutions that meets our business partners core product abilities.Key responsibilitiesYou will be the technical lead in sales discussions and developing the understanding of the clients Access Control technical requirements.You will also work to provide information to the business on what...
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