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IT Field Support Engineer

1 month ago

Newtown Powys, United Kingdom DXC Technology Full time €30,000

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, its something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. At DXC, building a better you, builds a better us.
We are looking for a customer-focused and enthusiastic Technical Field Engineer with a genuine interest in solving IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
This is a field-based role supporting Post Office Branch hardware break-fix/swap activities across a specific geographical area.
Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for incident resolution within agreed service levels.
Support hours are as follows: Monday to Saturday 08:00 18:00 (typical 8-hour working day during Client office hours. Saturday working on an on-call rota basis). The Role requires frequent Weekend work on a rota basis.
Device swap outs and connectivity cabling, Wi-Fi
Device stock control and asset management
Proactive maintenance, user familiarisation and guidance.
Cable management
Liaison with other support teams
Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.
Knowledge of Windows operating system and associated technologies
Knowledge of peripherals and their maintenance printers, scanners.
Familiarity with support procedures, scripts, and processes.