European Stock and Support Administrator
7 months ago
**Job Purpose**:
The European Stock and Support Administrator will support the Quartix team with the 4G upgrade plan according to its changing needs.
**Key Responsibilities**:
Stock
- Updating the installer map/setting installers up on the system.
- Insurance Renewal and Engineer Audits (stock and documentation).
- Managing daily stock counts to ensure healthy stock levels out in the field.
- Monitoring and reporting on shipments/deliveries.
- Managing returns from the field.
- To bring to attention any discrepancy, H & S out in the field to Operations Manager.
- Manging the mailbox daily and responding within a timely manner.
- Managing and developing a strong relationship with our subcontracted installers.
- Recording issues and reporting lost parcels.
- Managing enquiries mailbox.
Appointments
- Speaking with our customers over the phone.
- Issuing new Terms & Conditions to customers. Issuing invoices, where necessary.
- Maintaining and updating customers communication with the marketing database.
- Contacting affected customers, arrange replacements, ensure appointments are kept.
- Liaising with installation engineers to gain their availability.
- Amending appointments in the database.
- Having a strong understanding of the customer’s account, unit details etc.
- Updating the FR 4G Team Leader on weekly progress.
- Support if needed our customer services teams phone line.
- Managing customer expectations on time frame of unit swaps.
- Ensuring 2G swap out details are captured within Excel and is kept up to date.
- Building good relationships through great customer service, high empathy and balanced
demeanour even when under pressure.
Support
- Process appointments raised specifically as part of the 2G swap project.
- Process customer swaps that relate specifically to the 2G swap project.
- Recording information on Service Cloud.
- Updating records on Service Cloud that relate to the 2G swaps.
- Check that the replacement unit is working correctly.
- Ensure that any customer configuration from the original unit is replicated to the new
unit, this includes things like transmit times/frequency, driver ID and status reporting.
- Chase engineers that haven’t closed down their appointments.
- Chase customers who have not completed the swaps themselves.
General Responsibilities
- Maintain and develop relationships with customers, installers, and other
departments as part of the 2G swap project.
- Develop ideas and put forward to the Project Manager that would help improve
the project performance.
- To monitor and report any repeated issues related to the project to the Project
Manager.
- Any additional tasks as deemed necessary by the Company directors or
Management team.
- To bring to the attention of your manager (or a director) anything that is
perceived to be a health and safety hazard to yourself or others.
- To uphold the values of the company and comply with all company policies.
**About You**:
**French mother tongue essential.**
- Clear and concise written and spoken communication skills.
- Ability to present written information in a structured and
balanced way appropriate to the needs of the reader.
- Ability to multi-task or move easily between jobs.
- Exception telephone manner.
- Attention to detail.
- Customer and supplier interaction experience is essential.
- Warehouse/stock management experience is essential.
- Experience of handling telematics/fleet customers
preferable.
- Good IT skills, which must include Word processing, Excel
Force.
- Knowledge and understanding of Salesforce and Service
Cloud would be beneficial.
- Auto electrical knowledge would be advantageous but is not a prerequisite.
- Ability to work under pressure and to deadlines.
- Be a good team worker demonstrating loyalty and
commitment to the organization and team members.
- Ability to be flexible with tasks driven by business need.
- Excellent time keeping.
- Empathy - be able to put yourselves in the customers
shoes to get a true understanding of the customers issues.
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