Sales Development Representative

3 weeks ago

Farnborough Hampshire, United Kingdom Idox plc Full time

Sales Development Representatives, Idox Geospatial

Farnborough, hybrid - office with some home working

About the role

Idox Geospatial (aka EMAPSITE) deliver data solutions and insights to valuable problems by using mapping data to help customers understand issues with their assets, manage risks and make sustainability improvements in their businesses. We are inventing new solutions in Cloud based applications and data streams and beginning to unlock the opportunities in machine learning. We have a thriving online map store that is #2 in the UK market, with many proven products and multi-year customer relationships in the public and private sector. Our net promoter score is high, ranging +34 to +60 and we have great customer feedback on our service levels.

The role of Sales Development Representative (SDR) is an essential part of the Sales team; you will handle an assigned group of existing customers and in particular supporting them through annual renewals. You’ll also generate opportunities from the assigned and wider core client base and growing registration roster by building client and prospect relationships, engaging them in relevant conversation and passing qualified leads to the sales team. In addition, you’ll be handling inbound enquiries and following up requests for quotations with the ever present view to undercover opportunities for growth.

The role of SDR provides the perfect platform to build a successful career at EMAPSITE and the wider Geospatial Division in Idox plc, to progress into account management and solution sales building strong client relationships. The EMAPSITE resourcing policy is to promote first from within as a preference, and from day one you’ll have a buddy or mentor, and a career development plan to guide you through probation and beyond.

Key responsibilities:

As a Sales Development Representative, you’ll be pro-actively working to create sales opportunity through a ‘multi-touch’ sales strategy, engaging with our new registered users via phone, MS Teams, Linkedin and email to identify the best opportunities for growth. This means cultivating customer relationships, spotting risk as well as opportunity, closing pending and quoted orders and encouraging upsell of Idox Geospatial and EMAPSITE products and data.

You will also need to ensure that all correspondence and opportunities are documented on Salesforce in line with our sales governance process and that you work closely with the Business Development Management team to communicate all intelligence gleaned as a result of the discussions you have had with potential and existing customers.

Day to day activities will include:

  • Outgoing calls to customers, new registrations, and prospects.
  • Manage multiple tasks/sales campaigns across week to KPIs
  • Update Salesforce with activity
  • Work closely with Core Business BDMs and Customer Operations to ensure optimum client approach
  • Attend in-house sales training events and sales meetings to advance potential
  • Attend and report outcomes weekly or as requested
  • Adherence to Idox Information Security policies and protocols.

To be successful, you should bring:

  • Experience of selling online platform services or web apps on subscription or PAYU basis
  • Commercial B2B services experience
  • A fluent, natural phone manner, articulate with excellent attention to detail and active listening skills
  • An astute approach to sales, with commercial nous
  • Professionalism; be punctual, reliable with understanding of the sales lifecycle and business basics
  • Social media savvy with experience of use of Salesforce or similar CRM application
  • Ability to adapt quickly and confidently to changing priorities and deadlines, in an agile environment, at pace
  • Personal responsibility for your own results by organising work effectively
  • Evidence of a track record for building and converting sales opportunities
  • Enjoyment as a collaborative team player in sales.

About Idox

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments. Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.

We employ around 660 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

Our Values, Our Culture

We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Idox is a company where we can all be ourselves and succeed on merit, where we respect all our employees, customers and communities in which we live, work and are a part of.

We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. Each office location worldwide, is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

Our Benefits, Flex to Fit

We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance along with a greater sense of responsibility, ownership and control of their working life. During the pandemic, all our employees successfully transitioned to remote working and we are open to conversations on work patterns to suit our employees needs such as change to working times; part time working; term time working; 9-day fortnight. We are proud to be a flexible employer enabling effective hybrid working for our employees.

How to apply

Please submit a CV, and a short cover letter (maximum 500 words - including salary expectation, and current remuneration) explaining why you feel you would be suited to this role.

Please note successful applicants will need to satisfy the BPSS guidelines (Baseline Personnel Security Standards) which consist of the receipt of satisfactory references covering the last 3 years of employment; an identity check; verification of eligibility to work in the UK; and a Basic Disclosure Check. This is in order to help us make safer recruitment decisions.

Privacy notice

As part of the recruitment process, we will collect data about you in a variety of ways including the information you would normally include in a CV or a job application cover letter, or notes made by our recruiting officers during a recruitment interview.

Please read our Recruitment Data Privacy Policy here:

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