Relationship Manager UK

2 weeks ago

London, United Kingdom Us Bank Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Location: UK

Working model: remote

What is the purpose of this Role?

As a Relationship Manager at Elavon, you are expected to take full responsibility for retaining, securing and expanding existing businesses through your customers portfolio across Enterprise Hospitality vertical in the UK and other, European geographies.

This includes accomplishing clear expectations and objectives (short-and long-term) and together with internal stakeholders follow through our ambitious goals.

Direct line reporting:

Head of Relationship Management Europe - Corporate Hospitality

Accountabilities for your role - what are you expected to do?

  • Build and maintain strong relationships with customers in Hospitality for the UK and other European geographies
  • Retain and secure customers in Hospitality portfolio
  • Analyse data to drive customer performance
  • Hold quarterly business review meetings (QBR’s) with all customers to review performance and drive strategic objectives
  • Manage negotiations with customers, work on pricing offers within the target rate of return
  • Develop solutions for problems identified across customers portfolio
  • Create exit barriers for customers so Elavon business is secured effectively
  • Represent Elavon during meetings with customers, fairs, industry meetings
  • Take part and manage projects in order to provide customers with top level of services
  • Act in alignment with company policy and regulatory requirements
  • Monitor and analyse relationship plan results and account activities
  • Establish relationships and align with strategic partners in Hospitality industry
  • Meet identified KPIs and achieve portfolio targets
  • Follow the disciplines of strategic account management to ensure that all procedures and processes are followed
  • Document and update actions on the customers’ accounts in CRM system
  • Hold regular, weekly and monthly meetings with portfolio customers
  • Hold accountability of your customer portfolios performance, and report/forecast as per business requirement.
  • Embed yourself into the vertical landscape to raise your expertise and profile to existing customers and partners

The successful candidate:

  • Achieves portfolio targets and optimises customer performance
  • Manages all relationship management activities for clients in the assigned Hospitality portfolio and geographical region
  • Establishes and maintains strong relationships with portfolio customers and industry partners
  • Identifies business opportunities and mitigates risks to minimise customers’ attrition
  • Identifies customer needs and pain points to advise on new products and solutions
  • Negotiates effectively to secure existing business across portfolio and implements solutions to create exit barriers for clients
  • Prepares documentation and acts in alignment with company policy and regulatory requirements
  • Monitors and analyses relationship plan results and account activities
  • Develops solutions for identified accounts.

Preferred Skills/Experience:

  • Ability to establish and maintain strong relationships
  • Strong understanding of all products and services applicable to Hospitality customers
  • Advanced knowledge of applicable policies and procedures
  • Thorough knowledge of all organization products and operations
  • Strong organizational, communication and negotiation skills
  • Ability to work independently and in teams
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to work under pressure
  • Result-oriented approach
  • Time Management Skills

Qualifications Required to perform your Role? (experience, language, driving licence etc)

  • Bachelor's degree, or equivalent work experience
  • Minimum 3 years of experience in Finance or Hospitality industry
  • Willingness to travel
  • Experienced to pitch to senior stakeholders in large organizations
  • Driving licence

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

#J-18808-Ljbffr

  • Relationship Manager UK

    Found in: beBee S GB - 2 weeks ago

    London, United Kingdom HLTH, Inc. Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Apply (by clicking the relevant button) after checking through all the related job information below.The Relationship Manager is responsible for researching and identifying net new participants focusing on our key segments: provider, payer, employer, pharma,...

  • Relationship Manager UK

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom HLTH, Inc. Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Apply (by clicking the relevant button) after checking through all the related job information below.The Relationship Manager is responsible for researching and identifying net new participants focusing on our key segments: provider, payer, employer, pharma,...

  • Relationship Manager

    5 days ago

    London, United Kingdom HSBC Full time

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Global Private Banking...

  • Relationship Manager

    Found in: Talent UK C2 - 1 week ago

    London, United Kingdom HSBC Full time

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Global Private Banking...

  • Relationship Manager UK

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom U.S. Bank Full time

    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared...

  • Customer Relationship Executive

    1 week ago

    Hammersmith, Greater London, United Kingdom Big Picture UK Full time

    Location: Office based West London We are Big Picture, a leading marketing agency for tech brands with 25 years of experience working with leaders in the technology market. For this role, we are seeking a driven and relationship-focused Client Services Exec that will play a key part in supporting our existing client accounts, building strong relationships,...

  • Customer Relationship Executive

    Found in: Jooble UK C2 - 2 weeks ago

    Hammersmith, Greater London, United Kingdom Big Picture UK Full time

    Location: Office based West London Salary: £28 - £30k We are Big Picture, a leading marketing agency for tech brands with 25 years of experience working with leaders in the technology market. For this role, we are seeking a driven and relationship-focused Client Services Exec that will play a key part in supporting our existing client accounts,...

  • Customer Relationship Executive

    2 weeks ago

    Hammersmith, Greater London, United Kingdom Big Picture UK Full time

    Location: Office based West London Salary: £28 - £30k We are Big Picture, a leading marketing agency for tech brands with 25 years of experience working with leaders in the technology market. For this role, we are seeking a driven and relationship-focused Client Services Exec that will play a key part in supporting our existing client accounts,...

  • Vice President, Relationship Manager

    1 week ago

    London, United Kingdom Pantheon Full time

    Purpose of Position The Investor Relations VP will seek to develop existing and new client relationships and enhance Pantheon’s brand and coverage across the UK and /or Nordic region (Finland, Sweden, Denmark, Norway and Iceland). Key Responsibilities The RM will have a key role to play in servicing existing clients and supporting the development of...

  • Relationship Manager, Banking, Commercial Property

    2 weeks ago

    London, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is the longest established and most successful Islamic bank in the UK and an extraordinary and flourishing institution that celebrates diversity and values ethics. Our client embrace change as an opportunity for positive transformation and the focus lies on building a culture of inclusivity and diversity, creating an...

  • Relationship Manager

    2 weeks ago

    London, United Kingdom Nuvei Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Title Relationship Manager Desired Location UK Remote The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian...

  • Relationship Manager, Commercial Real Estate Banking

    2 weeks ago

    London, United Kingdom Michael Page (UK) Full time

    Our client is the longest established and most successful Islamic bank in the UK and an extraordinary and flourishing institution that celebrates diversity and values ethics. Our client embrace change as an opportunity for positive transformation and the focus lies on building a culture of inclusivity and diversity, creating an environment where every...

  • Agency Lead

    5 days ago

    London, United Kingdom Client Relationship Consultancy Full time

    CRC is an established global relationship consultancy with offices in Boston, London, Munich, Sydney and Singapore. Our clients are the world's leading communications agencies, including every major agency group. We provide relationship intelligence and consultancy to enable agencies to strategically manage their client relationships and achieve their own...

  • Bdm / Relationship Manager

    2 days ago

    London, United Kingdom IPS Group Full time

    This is an opportunity for an established business development, relationship driven individual with a commercial lines insurance background. This role is working for a large, global Insurer with a wide UK presence, working within the BTE space, you will focus within the legal expenses remit and work closely with a UK wide broker network, as well as building...

  • Group Carrier Relationships Manager

    3 days ago

    London, United Kingdom Emprego UK Full time

    We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services...

  • Senior Relationship Manager, Banking, Commercial Property

    2 weeks ago

    London, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is the longest established and most successful Islamic bank in the UK and an extraordinary and flourishing institution that celebrates diversity and values ethics. Our client embrace change as an opportunity for positive transformation and the focus lies on building a culture of inclusivity and diversity, creating an...

  • Relationship Manager

    2 weeks ago

    London, United Kingdom Nuvei Corp Full time

    Title Relationship Manager Desired Location UK Remote The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...

  • Relationship Manager

    Found in: Talent UK C2 - 1 week ago

    London, United Kingdom Nuvei Full time

    Title Relationship ManagerDesired Location UKRemote The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...

  • Relationship Manager

    Found in: Talent UK C2 - 1 week ago

    London, United Kingdom Nuvei Full time

    Title                                                    Relationship ManagerDesired Location                               UKRemote  The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE...

  • Relationship Manager

    2 weeks ago

    London, United Kingdom Al Rayan Bank Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Welcome to Al Rayan Bank, the longest established and most successful Islamic bank in the UK. Al Rayan Bank is an extraordinary and flourishing institution that celebrates diversity and values ethics. As a prominent member of the Masraf Al Rayan Group,...