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Administration Assistant

4 months ago

Cheltenham Gloucestershire, United Kingdom Crowe UK Full time

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

Overview: We are seeking a highly organized and detail-oriented Administrative Assistant to support our online software management team. This individual will play a crucial role in ensuring the smooth operation of our internal, client facing software systems and providing administrative support to our software management team.

Responsibilities:

  • User Access Management: Assist in managing user access to the software platforms, including onboarding new users and clients, updating permissions, and offboarding departing employees.
  • Technical Support Coordination: Serve as a liaison between staff and clients, facilitating communication and ensuring timely resolution of software-related issues.
  • Documentation and Reporting: Maintain comprehensive documentation of software systems, including user guides, troubleshooting procedures, and system configurations. Generate reports on software usage, performance metrics, and user feedback.
  • Calendar Management: Coordinate meetings, appointments, and deadlines for the software management team, utilizing online calendars and scheduling tools.
  • Communication Management: Manage emails, correspondence, and inquiries related to software management, providing timely responses and escalating issues as necessary.
  • Inventory Management: Maintain an inventory of software licenses, subscriptions, conducting periodic audits to ensure accuracy and completeness.
  • Training Support: Assist in organizing and facilitating training sessions for software users, preparing training materials, scheduling sessions, and tracking attendance.

Qualifications:

  • Proven experience in administrative support roles, preferably in a technology or software environment.
  • Proficiency in online software management tools and platforms.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication skills, both written and verbal, with a customer service-oriented approach.
  • Attention to detail and accuracy in record-keeping and documentation.
  • Ability to work independently with minimal supervision and collaborate effectively within a team.

Why choose Crowe?

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities, and each other.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do.

At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunity to work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.