Reception and Admin Assistant

4 weeks ago


London, United Kingdom EllisKnight International Recruitment - Certified B Corporation® Full time
Job Description

Reception and Admin Assistant for a B Corp Certified business – Victoria based

£27k

DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely.

The Reception and Admin Assistant will be the face of the site and you will have a strong presence on the Front Desk. In this role you are responsible for all members and guests first (and last) experience of the building. The Community Associates are an integral part of the day-to-day success of each location and work within a cohesive team that is committed to providing exceptional service to members and guests.

You must be passionate about people, obsessed with organisation and in delivering a 5* customer service experience to everyone you meet.

You will deliver this by:

  • Provide a warm, friendly welcome to all members, guests, colleagues, and external visitors to the site
  • Consistently deliver a ‘members first’ service to meet/exceed service KPIs/standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests) and support the delivery of the Member Engagement Programme where needed.
  • Responsible for opening/closing (including any security measures) the Front Desk in line with SOPs
  • Encourage usage of member app and any other associate technology to increase member engagement
  • Manage ‘move in’ administration for new members in line with SOP
  • Checking in / out, Day pass and Flex Members
  • Communicate guest and tour arrival to appropriate colleague/member
  • Manage all internal and external/commercial meeting room bookings, ensuring you work
  • closely with SCM on commercial event bookings
  • Help the Community Manager maintain members portal and encourage member usage of member app and any other associate technology to increase member engagement
  • Responsible for ordering supplies and incidental for socials and external events
  • Replenishment of stock ordering (with CM) i.e., stock for honesty bar
  • Responsible for uploading all orders and receipts to ‘xero’ liaising with finance department when needed
  • Monitoring Front Desk email account
  • Respond to all enquiries via email/phone/in person (from members and external parties).
  • Notify members of deliveries
  • Alert management team to any contracted works in the building
  • Access pass handling and distribution for members
  • Manage all member communication including the members newsletter, snapshot, and weekly updates including screens throughout your site.
  • Assist with viewings/tours where/when required
  • Support onboarding sessions for new members and ensuring security and health and safety information is clearly stated and understood by new members
  • Conduct morning walkthroughs escalating any recurring and new issues
  • Monitor building standards, coordinate building issues and report or escalate any operational issues
  • Ensure general tidiness of reception and communal areas,

Skills & Personality:

  • Demonstrable customer facing/service (ideally with front desk/reception) experience
  • Prior experience of having worked in the co working, events, luxury retail and hospitality (including boutique hotel) and /or members club sectors.
  • Prior experience of working in a start-up/SME and /or purpose driven business.
  • Able to work effectively with computerised systems e.g. Microsoft Office suite
  • Use and maintenance of a CRM e.g. Office RnD and Hub Spot
  • High level of organisational skills with the ability to deal with conflicting priorities/deadlines in a fast-paced role/environment.
  • Fluent and written spoken English
  • Strong customer care ethic and ability to build relationships at all levels

What you’ll get:

  • 25 days annual leave plus bank holidays
  • Access to Betterspace, a mental health platform founded to give people the freedom to choose the best way to look after their mental health at work.
  • 2 working days each year to volunteer for a charity
  • Perks you choose through Lumina - from the Cycle to Work Scheme and gym membership, to medicash and additional pension contributions
  • Membership to all of our work and clubspaces - meaning you will always have an amazing space from which to work
  • Unlimited free coffee, tea and fresh fruit, plus a monthly lunch for the team in each site.
  • Every employee receives a hard copy of our book, plus training on how to talk about it's contents from author, Richard Johnson
  • Annual all-company meet-ups, and bi-annual regional meet-ups, as well as site-specific events and socials
  • Personal development plan
  • Values-driven culture

Our client cultivates a culture of action and look for passionate, kind, and collaborative people to join their ship.



  • London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception Supervisor

    2 months ago


    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception/admin

    2 weeks ago


    London, United Kingdom Nuffield Health Full time

    HEAD OFFICE Reception/Admin RECEPTION/ADMIN Nuffield Health at St Bartholomew’s Hospital | Permanent | Full time **Join Nuffield Health at St Bartholomew’s Hospital**: The City of London’s only independent hospital, situated next to St Bartholomew’s NHS hospital. Nuffield Health at St Bartholomew’s Hospital will be our flagship centre for...

  • Reception/admin

    3 days ago


    London, United Kingdom Nuffield Health Full time

    HEAD OFFICE Reception/Admin RECEPTION/ADMIN Nuffield Health at St Bartholomew’s Hospital | Permanent | Full time **Join Nuffield Health at St Bartholomew’s Hospital**: The City of London’s only independent hospital, situated next to St Bartholomew’s NHS hospital. Nuffield Health at St Bartholomew’s Hospital will be our flagship centre for...


  • London, United Kingdom Diocese of Westminster Full time

    **Key information**: **_ Closing date: 12pm, Tuesday 23 April 2024_** - £12,239.50 per annum_ - Part-time, 17.5 hours per week_ - Permanent Contract_ - Based in London, NW4 4TY_ Job Description - Reception and Admin Assistant **Are you a highly organised and detail-focussed individual with a passion for supporting the highest quality of teaching, support...


  • London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Supervisor

    2 weeks ago


    London, United Kingdom Reception Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Shift Leader

    2 months ago


    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Salary package: From £28,000 up £29,500...


  • London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. We are currently looking for **Reception Shift Leader...

  • Reception Shift Leader

    2 months ago


    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, United Kingdom Brent, Wandsworth and Westminster Mind Full time

    Job Advert **Admin and Reception Volunteers** **Flexible hours/ 1-2 days a week.** **We are so excited to be looking for an Admin and Reception Volunteers to join our admin team to support our colleagues and volunteers at Mind in Brent, Wandsworth, and Westminster.** **What will you be doing?** - Provide general administrative and clerical support to the...


  • London, United Kingdom EllisKnight International Recruitment - Certified B Corporation® Full time

    Reception and Admin Assistant for a B Corp Certified business – Victoria based £DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely. The Reception and Admin...


  • London, United Kingdom DiSRUPT Recruitment Agency | Certified B Corp Full time €27,000

    Reception and Admin Assistant for a B Corp Certified business – Victoria based £DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely. The Reception and Admin...


  • London, United Kingdom DiSRUPT Recruitment Agency | Certified B Corp Full time

    Reception and Admin Assistant for a B Corp Certified business – Victoria basedn£27knDiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely.nTheReception and Admin Assistantwill...


  • London, United Kingdom Soho House & Co. Full time

    **Who We Are** We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...

  • Reception/team Admin

    1 month ago


    London, United Kingdom Central and North West London NHS Foundation Trust Full time

    To be responsible for providing administrative, secretarial, and reception support to the ward team, which will include word processing, post distribution, receiving and disseminating information, coordinating the financial issues of all clients, maintaining the electronic patient database, general reception duties. Assisting in maintaining a safe...


  • London, United Kingdom Disrupt Full time

    Sector: Hospitality & Tourism Job Type: Permanent Work Hours: Full Time Reception and Admin Assistant for a B Corp Certified business Victoria based DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end...


  • London, United Kingdom Merton Medical Practice Full time

    **HCA with Reception/admin duties will involve a combination of health care assistant and administrative tasks with a regular reception cover** **Job Type**: Part-time Part-time hours: 15-25 per week **Salary**: From £11.50 per hour **Benefits**: - Company pension - Employee discount Schedule: - Day shift Ability to commute/relocate: - London:...


  • City of London, Greater London, United Kingdom DiSRUPT Recruitment Agency | Certified B Corp Full time €27,000

    Reception and Admin Assistant for a B Corp Certified business - Victoria based DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely. The Reception and Admin Assistant will be...