Reception and Admin Assistant

3 weeks ago

London, United Kingdom DiSRUPT Recruitment Agency | Certified B Corp Full time
Reception and Admin Assistant for a B Corp Certified business – Victoria basedn£27knDiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely.nThe

Reception and Admin Assistant

will be the face of the site and you will have a strong presence on the Front Desk. In this role you are responsible for all members and guests first (and last) experience of the building. The Community Associates are an integral part of the day-to-day success of each location and work within a cohesive team that is committed to providing exceptional service to members and guests.nYou must be passionate about people, obsessed with organisation and in delivering a 5* customer service experience to everyone you meet.nYou will deliver this by:nProvide a warm, friendly welcome to all members, guests, colleagues, and external visitors to the sitenConsistently deliver a ‘members first’ service to meet/exceed service KPIs/standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests) and support the delivery of the Member Engagement Programme where needed.nResponsible for opening/closing (including any security measures) the Front Desk in line with SOPsnEncourage usage of member app and any other associate technology to increase member engagementnManage ‘move in’ administration for new members in line with SOPnChecking in / out, Day pass and Flex MembersnCommunicate guest and tour arrival to appropriate colleague/membernManage all internal and external/commercial meeting room bookings, ensuring you worknclosely with SCM on commercial event bookingsnHelp the Community Manager maintain members portal and encourage member usage of member app and any other associate technology to increase member engagementnResponsible for ordering supplies and incidental for socials and external eventsnReplenishment of stock ordering (with CM) i.e., stock for honesty barnResponsible for uploading all orders and receipts to ‘xero’ liaising with finance department when needednMonitoring Front Desk email accountnRespond to all enquiries via email/phone/in person (from members and external parties).nNotify members of deliveriesnAlert management team to any contracted works in the buildingnAccess pass handling and distribution for membersnManage all member communication including the members newsletter, snapshot, and weekly updates including screens throughout your site.nAssist with viewings/tours where/when requirednSupport onboarding sessions for new members and ensuring security and health and safety information is clearly stated and understood by new membersnConduct morning walkthroughs escalating any recurring and new issuesnMonitor building standards, coordinate building issues and report or escalate any operational issuesnEnsure general tidiness of reception and communal areas,nSkills & Personality:nDemonstrable customer facing/service (ideally with front desk/reception) experiencenPrior experience of having worked in the co working, events, luxury retail and hospitality (including boutique hotel) and /or members club sectors.nPrior experience of working in a start-up/SME and /or purpose driven business.nAble to work effectively with computerised systems e.g. Microsoft Office suitenUse and maintenance of a CRM e.g. Office RnD and Hub SpotnHigh level of organisational skills with the ability to deal with conflicting priorities/deadlines in a fast-paced role/environment.nFluent and written spoken EnglishnStrong customer care ethic and ability to build relationships at all levelsnWhat you’ll get:n25 days annual leave plus bank holidaysnAccess to Betterspace, a mental health platform founded to give people the freedom to choose the best way to look after their mental health at work.n2 working days each year to volunteer for a charitynPerks you choose through Lumina - from the Cycle to Work Scheme and gym membership, to medicash and additional pension contributionsnMembership to all of our work and clubspaces - meaning you will always have an amazing space from which to worknUnlimited free coffee, tea and fresh fruit, plus a monthly lunch for the team in each site.nEvery employee receives a hard copy of our book, plus training on how to talk about it's contents from author, Richard JohnsonnAnnual all-company meet-ups, and bi-annual regional meet-ups, as well as site-specific events and socialsnPersonal development plannValues-driven culturenOur client cultivates a culture of action and look for passionate, kind, and collaborative people to join their ship.

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