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Service Desk
4 months ago
Service Desk Analyst
Chester | 12 Month Contract | Competitive Salary + Benefits
Join an inclusive and diverse team that is dedicated to making financial lives better for everyone. Our client, one of the world's leading financial institutions, is seeking a talented Service Desk Analyst to join their Global Service Desk in Chester. This is an initial 12-month contract with the potential for extension or permanent opportunity.
As a Service Desk Analyst, you will have the opportunity to support internal bank employees globally and troubleshoot a range of Microsoft applications and proprietary systems. This role is ideal for someone with a strong customer service background who is interested in the tech world. Join a team that values individual strengths and perspectives, providing you with the opportunity to learn and grow.
Enjoy a hybrid working model, with a mix of office and remote work
Benefit from a comprehensive compensation package and additional perks
Provide basic troubleshooting support for Microsoft applications and proprietary systems via phone and chat
Deliver excellent customer service while resolving technical issues
Meet or exceed performance targets and goals related to call handling and customer service
Experience with Microsoft Office application suite and troubleshooting
Strong customer service skills
Familiarity with Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems
Competitive salary upwards from £30,000 per annum (dependent on experience)
12-month contract with the possibility of extension or permanent opportunity
Hybrid working model (3 days in the office, 2 days remote)
Working hours from Monday to Friday, shifts between 7am and 7pm, 1 weekend in 5
Comprehensive benefits package including pension contributions, holiday and sick pay, medical insurance, and more
To be considered for this role, please submit an up-to-date CV highlighting your experience with Microsoft applications and customer service skills. Join our client's diverse and inclusive team and embark on an exciting career as a Service Desk Analyst. Note: This position is offered on a PAYE basis, and LTD/Umbrella companies cannot be used.
You will be employed by Ajilon (Adecco), a global organisation with a strong reputation and a network of clients. As an Ajilon Consultant, you will receive competitive compensation, annual bonus, pension contributions, and a range of additional benefits.
Pontoon is an employment consultancy. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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