IT Service Desk Administrator

2 weeks ago

Chester, United Kingdom OPENLANE Europe Full time

**To further increase our footprint, OPENLANE UK is looking for an IT Service Desk Administrator**

**Salary**: £24,000
Working Pattern: Monday - Friday, 37.5 hrs per week

Location: Chester, Chester Business Park

Become part of our team and show us that you’ve got what it takes

**Who is OPENLANE UK?**

OPENLANE UK is part of OPENLANE Europe, formerly known as ADESA/CarsOnTheWeb. Our online B2B platform for vehicles, connects lease & rental companies, fleet owners, car traders and dealers seamlessly with buyers in more than 50 countries all over Europe.

OPENLANE Europe was founded in Belgium in 2004 and has offices in 5 European countries (Belgium, Italy, Netherlands, Germany, France) and the UK. Today, the headquarters of OPENLANE Europe are still located in Belgium (Tienen).

After the acquisition in 2019 by OPENLANE USA, a worldwide market leader of remarketing and technology solutions for vehicles, we became part of an even bigger group that guarantees to “Make used car wholesale easy”. This is a promise to our customers, who can experience operational excellence when working with us.

In a rapidly growing and evolving company like OPENLANE we are looking for dedicated people, who can make the difference in our growth scenario and have PRIDE in the company that they work for. We have a team of passionate people who respect each other, are integer, inclusive and who take ownership. Our OPENLANE people call our culture “family and result-driven” and like the flexibility and possibilities for internal mobility.

**What will you do?**

As IT Service Desk Administrator, you will be the point of contact for our internal users and daily operations. Together with your 5 colleagues, you will:

- Act as primary contact for incidents and change requests, triage, resolve and/or delegate them to the right department.
- Interact with internal IT teams (Product Owners, Development, System Engineers).
- Install hardware and software for new employees.
- Manage and optimise the internal IT infrastructure while guaranteeing business continuity.
- Address and follow-up technical problems with internal teams and suppliers.
- Collaborate and share knowledge within the Service Desk team.
- Be responsible for telephony and connectivity and contact suppliers in case of problems.
- Make suggestions for improvement and train the users in order to decrease the number of incidents.

**Requirements**:
**Skills & Experience**:

- Minimum 1 year of relevant experience in IT Helpdesk.
- You like working in a dynamic environment and can adapt to change.
- You enjoy taking initiative and implementing suggestions.
- You have experience with working in an agile environment.
- You like working as a team and have good communication skills.
- As an advantage you have basic SQL knowledge, knowledge of Service Now, affinity with Business Applications.

**Benefits**

**What’s in it for you?**

OPENLANE can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you will receive a competitive salary and benefits such as: Hybrid Working, Health and wellbeing schemes, 25 days holiday + bank holidays, Employee Discounts scheme, Company Pension, Cycle to Work Scheme, Company Sick Pay.

**Are we the perfect match?**
- Can you fulfill this vital function within our online auction platform?
- Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?

**Then GO FOR IT and bring your career to the next level.**

OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

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