Service Desk Administrator

6 months ago

Chester, United Kingdom OPENLANE Full time

To further increase our footprint, OPENLANE UK is looking for a **IT Service Desk Administrator**

Salary**: Dependant on Experience**

Working Pattern**:Monday - Friday, 37.5 hrs per week**

Location**: Chester, Chester Business Park**

Become part of our team and show us that you’ve got what it takes

**Who is OPENLANE UK?**

OPENLANE UK, a part of OPENLANE Europe, is a subsidiary of the large North American based company OPENLANE.

OPENLANE is a worldwide market leader of remarketing and technology solutions for vehicles. we are a technology driven, vehicle re-marketing business delivering solutions to automotive dealerships and retailers.

With offices in 6 European countries (Belgium, Italy, The Netherlands, Germany, UK and France), OPENLANE connects lease & rental companies, OEM’s, fleet owners, car traders and dealers seamlessly with buyers in more than 50 countries all over Europe through an online auction platform.

The headquarters of OPENLANE UK is located in Chester and in a rapidly evolving company like OPENLANE we are looking for result oriented people who can make the positive impact in our growth.

**What will you do?**

As IT Service Desk Administrator, you will be the point of contact for our internal users and daily operations. Together with your 5 colleagues, you will:

- Act as primary contact for incidents and change requests, triage, resolve and/or delegate them to the right department.
- Interact with internal IT teams (Product Owners, Development, System Engineers)
- Install hardware and software for new employees.
- Manage and optimise the internal IT infrastructure while guaranteeing business continuity.
- Address and follow-up technical problems with internal teams and suppliers
- Collaborate and share knowledge within the Service Desk team.
- Be responsible for telephony and connectivity and contact suppliers in case of problems.
- Make suggestions for improvement and train the users in order to decrease the number of incidents.

**Skills & Experience**:

- Minimum 1 year of relevant experience in IT Helpdesk.
- You like working in a dynamic environment and can adapt to change.
- You enjoy taking initiative and implementing suggestions.
- You have experience with working in an agile environment.
- You like working as a team and have good communication skills.
- As an advantage you have basic SQL knowledge, knowledge of Service Now, affinity with Business Applications.

**What’s in it for you?**

OPENLANE can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you will receive a competitive salary and benefits such as**:Hybrid Working, Health and wellbeing schemes, 25 days holiday + bank holidays, Employee Discounts scheme, Company Pension, Cycle to Work Scheme, Company Sick Pay, Casual Dress.**

**Are we the perfect match?**
- Can you fulfill this vital function within our company?
- Are you result oriented and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?

**Then GO FOR IT and bring your career to the next level.**
- OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees._

, Permanent

Reference ID: IT Service Desk

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Chester (required)

Ability to Relocate:

- Chester: Relocate before starting work (required)

Work Location: In person

Reference ID: IT Service Desk

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