IT Support and Service Desk Operator

2 weeks ago


Chester, United Kingdom The Adecco Group Full time
Service Desk Analyst
My high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position.
Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT. This is an onsite position currently working 4 days in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete. Working in a fast-paced environment you will be required to effectively manages multiple live chats simultaneously with our internal customers whilst achieving our core metrics for operations and quality.
Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat.
· Chat channels provide technology support for up to 2 clients simultaneously.
· In-house technical training will be provided, backed up with real-time support from peers and subject matter experts.
· Excellent Client Care / Customer Service skills.
· Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
· Technology Call Centre and/or Customer Service experience.
· Hardware Support - Windows 10/11.
· Software Support - MS Office suite, Office 365, SharePoint, Skype.
· Network Support - Citrix, VPN, Cisco AnyConnect.
· Pontoon is an employment consultancy. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them

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