Service Desk Engineer

3 weeks ago

Chester, United Kingdom Pontoon Full time

Service Desk Engineer** (Contract)Duration: 12 Months (Possibility for extension)Location: Chester/Hybrid (4 days per week on site)Rate: A highly competitive salary is available for suitable candidatesRole ProfileOur client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join their team. As a Service Desk Engineer, you will play a crucial role in providing first-line support to internal employees via voice and chat channels as part of their 24/7 Global Service Desk.Key Responsibilities: Delivering best-in-class client care by partnering with regional and international partners.Effectively managing multiple live chats simultaneously with internal customers, ensuring core metrics for operations and quality are met.Basic troubleshooting of Microsoft applications and proprietary systems via phone/chat.Providing technology support for up to 2 clients simultaneously through chat channels.Documenting tickets clearly for 2nd line teams to fix when first-line resolution is not attainable.Collaborating with peers and subject matter experts to continuously expand your skills and knowledge within IT.Building strong relationships with global partners and working well as part of a team.Skills & Qualifications: Excellent customer care skills with a strong desire to expand your skills and knowledge within IT.Exceptional communication and written skills.Strong attention to detail and organisational skills, with the ability to prioritise workload.Ability to multitask and maintain focus on all areas of responsibility concurrently.Experience in a technology call centre and/or customer service role.Ability to utilise multiple resources to determine causes and resolutions of problems and incidents.Experience with Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect is a plus.ITSM Remedy experience is not essential but desirable.Candidates will need to show evidence of the above in their CV in order to be considered.If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment

  • Service Desk Engineer

    3 weeks ago

    Chester, United Kingdom CV-Library Full time

    Service Desk Engineer** (Contract) Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Our client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to...

  • IT Service Desk Engineer

    6 days ago

    Chester, Cheshire, United Kingdom Pontoon Full time

    Job OverviewPontoon seeks a skilled and dedicated Service Desk Engineer to join their team. As a Service Desk Engineer, you will provide technical support to internal employees via voice and chat channels, ensuring seamless day-to-day operations and exceptional customer experiences.Duties and Responsibilities:Manage multiple live chats simultaneously,...

  • Service Desk Engineer

    2 weeks ago

    Chester, United Kingdom Adecco UK Limited Full time

    **Service Desk Engineer** (Contract)Duration: 12 Months (Possibility for extension)Location: Chester/Hybrid (4 days per week on site)Rate: A highly competitive salary is available for suitable candidatesRole ProfileOur client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join...

  • Service Desk Engineer

    2 weeks ago

    Chester, United Kingdom Pontoon Solutions Full time

    **Service Desk Engineer** (Contract)Duration: 12 Months (Possibility for extension)Location: Chester/Hybrid (4 days per week on site)Rate: A highly competitive salary is available for suitable candidatesRole ProfileOur client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join...

  • Service Desk Engineer

    2 weeks ago

    Chester, United Kingdom Pontoon Solutions Full time

    **Service Desk Engineer** (Contract)Duration: 12 Months (Possibility for extension)Location: Chester/Hybrid (4 days per week on site)Rate: A highly competitive salary is available for suitable candidatesRole ProfileOur client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join...

  • Service Desk Engineer

    2 weeks ago

    Chester, United Kingdom Pontoon Solutions Full time

    **Service Desk Engineer** (Contract)Duration: 12 Months (Possibility for extension)Location: Chester/Hybrid (4 days per week on site)Rate: A highly competitive salary is available for suitable candidatesRole ProfileOur client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join...

  • Service Desk Administrator

    6 months ago

    Chester, United Kingdom OPENLANE Full time

    To further increase our footprint, OPENLANE UK is looking for a **IT Service Desk Administrator!** Salary**: Dependant on Experience** Working Pattern**:Monday - Friday, 37.5 hrs per week** Location**: Chester, Chester Business Park** Become part of our team and show us that you’ve got what it takes! **Who is OPENLANE UK?** OPENLANE UK, a part of...

  • IT Service Desk Representative

    5 months ago

    Chester, United Kingdom iAM Compliant Limited Full time

    iAM Compliant Location: Chester / Bath / Remote **Salary**: Negotiable - Approx. £30k to £35k IT Service Desk Support Representative **Purpose**: _An IT Service Desk is a professional team who provides technical support and assistance to customers, virtually or in person. Their primary intention is to ensure a client’s satisfaction and ability to...

  • German Service Desk Analyst

    5 hours ago

    Chester, United Kingdom Gibbs Hybrid Full time

    Job Description German Service Desk Analyst - ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in...

  • IT Service Desk Administrator

    6 months ago

    Chester, United Kingdom OPENLANE Europe Full time

    **To further increase our footprint, OPENLANE UK is looking for an IT Service Desk Administrator!** **Salary**: £24,000 Working Pattern: Monday - Friday, 37.5 hrs per week Location: Chester, Chester Business Park Become part of our team and show us that you’ve got what it takes! **Who is OPENLANE UK?** OPENLANE UK is part of OPENLANE Europe, formerly...

  • Service Desk Analyst

    2 weeks ago

    Chester, United Kingdom The Adecco Group Full time

    Job title: Service Desk Analyst Location: ChesterDuration: 12 monthsMy high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position.Description:Providing first line support for the internal...

  • Service Desk Analyst

    2 weeks ago

    Chester, United Kingdom The Adecco Group Full time

    Job title: Service Desk Analyst Location: ChesterDuration: 12 monthsMy high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position.Description:Providing first line support for the internal...

  • Service Desk Analyst

    2 weeks ago

    Chester, United Kingdom The Adecco Group Full time

    Job title: Service Desk Analyst Location: ChesterDuration: 12 monthsMy high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position.Description:Providing first line support for the internal...

  • Service Desk Analyst

    2 weeks ago

    Chester, United Kingdom The Adecco Group Full time

    Job title : Service Desk Analyst Location: Chester Duration: 12 months My high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position. Description: Providing first line...

  • IT Support and Service Desk Operator

    2 weeks ago

    Chester, United Kingdom The Adecco Group Full time

    Service Desk Analyst My high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position. Providing first line support for the internal employees' resources via voice and chat channels as part of...

  • Service Desk Analyst

    3 days ago

    Chester, United Kingdom CV-Library Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: £19 p/hour Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in...

  • Service Desk Analyst

    2 days ago

    Chester, United Kingdom Adecco UK Limited Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: £19 p/hourContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As a...

  • Help Desk Technician

    5 days ago

    Chester, Cheshire, United Kingdom Pontoon Full time

    The Ideal CandidateWe seek an experienced and customer-focused Service Desk Engineer to join our team. As a Service Desk Engineer, you will play a vital role in providing technical support to internal employees via voice and chat channels, ensuring seamless day-to-day operations and exceptional customer experiences.Main Responsibilities:Manage multiple live...

  • Apprentice IT Service Desk Administrator

    5 months ago

    Chester, United Kingdom Intequal Full time

    **Brief overview of the role**: Our IT Service Desk Administrator Apprentice will be responsible for assisting with the building of IT equipment such as PC’s, Laptops, Tablets and Mobile Phones. You will be required to assist the Service Desk Analysists with tasks relating to user administration. **Working week**: Monday - Friday between the hours of...

  • Apprentice Service Desk Analyst

    3 weeks ago

    Chester, United Kingdom Bespak Full time

    Bespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE. This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus. Other benefits you will receive are 25 days leave plus bank holidays , a generous 10% pension...