Service Desk Advisor

3 weeks ago


Chester, United Kingdom Healthy Estates Facilities Management Full time

An opportunity to join an expanding and progressive facilities management company in a fast-paced and varied environment. In this role you will ensure that all contractors are working to the agreed service level agreements and meeting KPI's in line with statutory compliance requirements.

Your role will involve the effective recording of all work orders against the appropriate assets within the CAFM system. This will cover both planned and reactive maintenance works. Our Service desk advisors are responsible for monitoring the progress of these work orders through to completion, and making sure all documentation relating to these works has been completed and recorded correctly and in a timely manner.

The Service desk Advisor will aim to answer all queries relating to the service and maintenance contract and provide a first call resolution where possible. You will also work closely with external teams and contractors to ensure continuity of service and to achieve key objectives so the ability to build strong relationships is key.

Benefits include free parking, annual Bupa health assessment, Free Gym passes and Company Events

Hours - Monday-Friday 9am-5pm. (1 week in 5 on call as an escalation contact only). Top up pay of £60 per week for being on call.

**Key Responsibilities**:

- Resolve general enquires on a first call resolution basis where possible
- Liaise with contractors, to confirm/schedule attendance to work orders within agreed SLA’s
- Create regular reports and provide progress updates for Helpdesk Manager as and when required
- Build relationships with your sites/customer base, provide regular updates and opportunities to review progress
- Contractor monitoring throughout various processes to manage poor performance/ non-attendance within SLA
- Awareness of health & safety, environmental health and critical issues and prioritise jobs accordingly
- Awareness of reported issues which could be potentially dangerous or lead to non-compliance
- Capable of retaining high volumes of industry knowledge and be able to draw on this daily

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free fitness classes
- On-site parking

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 01/12/2023
Reference ID: HD01


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