Patient Services Administrator
3 weeks ago
**Patient Services Administrator**
**Northgate Village Surgery**
**Job summary**
We are a friendly GP Surgery in Chester City Centre looking for a flexible and hard-working team player to join our friendly Patient Services Administration team.
Experience working within a busy office environment is essential.
Practice with EMIS Web software is desirable but not essential as training will be given.
The applicant must be available to work shifts between 8am and 6.30pm Monday to
Friday. 35 hours per week, part time hours from 16 hours upwards will be considered. Adaptability and flexibility is essential for sickness and holiday cover.
We offer 5 weeks annual leave (not including Bank Holidays) and enrolment into the NHS Pension Scheme.
**Main duties of the job**
**Duties and Responsibilities**:
- Answering the telephone and dealing with patient enquiries, booking appointments
- General reception desk duties including registering new patients, greeting and directing patients and visitors, making appointments, taking prescription requests and dealing with general enquiries
- Administration tasks such as scanning clinical letters onto patient records, contacting patients regarding test results, and inputting data to the clinical administration system.
- Processing prescriptions, following Practice protocols
- Upholding strict patient confidentiality at all times
- working within the Team to improve quality outcomes
**About us**
We are a GP Surgery located in the Fountains Health Building, in Chester City
Centre. We are looking for a flexible and hard-working team player to become part of our Patient Services Administration team.
**Job description**
**Job responsibilities**
**Duties and Responsibilities**:
- Answering the telephone and dealing with patient enquiries, booking appointments
- General reception desk duties including registering new patients, greeting and directing patients and visitors, making appointments, taking prescription requests and dealing with general enquiries
- Administration tasks such as scanning clinical letters onto patient records, contacting patients regarding test results, and inputting data to the clinical administration system.
- Processing prescriptions, following Practice protocols
- Upholding strict patient confidentiality at all times
**Person Specification**
**Experience**
**Essential**
- Previous experience in a customer service environment
- Good general ICT knowledge, including programmes such as Microsoft
Office
- Good interpersonal skills
- Ability to work well as both part of a team and independently
- Excellent telephone manner and customer service skills
**Desirable**
- Experience working in a healthcare environment
- Knowledge of EMIS Web computer programme
**Qualifications**
**Essential**
- GCSE grade A to C in English and Maths (or equivalent)
**Desirable**
- Customer service or administrative qualifications
**Job Type**: Permanent
**Salary**: £10.42 per hour
Schedule:
- Day shift
Work Location: In person
Application deadline: 16/06/2023
Expected start date: 03/07/2023
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