Customer Success Manager- Emea

2 weeks ago


United Kingdom Forescout Technologies Inc Full time

Managing cyber risk, together – As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, IoT, OT, IoMT.
Here at Forescout, we are committed to delivering a successful customer experience. As a Customer Success Manager, you will hold a critical and strategic customer-facing leadership role.
You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.
Collaborate with your customers to create,implement and achieve a customer success plan – a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan.
Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users.
Proactively manage account escalations with the appropriate internal stakeholders.
Bachelor’s degree required; preferred areas of study include Business, Engineering, Technology, or related field.
~5+ years of experience working in customer-focused role within an enterprise technology company; Highly beneficial to have a fundamental understanding of networking and network/cyber security.
~ Strong technical aptitude, business and sales acumen, customer service, and change management skills
~ Demonstrate technical knowledge specific to information security software; Understanding of customer success and all aspects of the customer lifecycle.
~ Strong verbal and written communication, prioritization, and time management skills.
~ Proven long-term customer relationship development skills; passionate about customer success.

Fluent German and English are essential
Opportunity for domestic and international travel.
Forescout Technologies, Inc. delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, OT, IoT, IoMT. The Forescout Continuum Platform provides complete asset visibility, continuous compliance, network segmentation and a strong foundation for Zero Trust. Forescout arms customers with data-powered intelligence to accurately detect risks and quickly remediate cyberthreats without disruption of critical business assets. To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization.
A world where every cyber asset is seen, secure and compliant.
Cyber Obsessed– We are curious about technology, innovative and passionate about solving problems.
We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic protected by law. By embracing Diversity, Equity, and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.



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