Customer Success Associate
3 weeks ago
KORE Software is the leading intelligence platform in the sports and entertainment market, delivering performance-driven software, data, and consulting services to our clients. We’re looking for an organised, energetic, and driven teammate to join our growing team in EMEA as a Customer Success Associate. In this full-time position, you will work closely with other members of the Success Team and supporting departments to continue to maintain KORE’s market-leading position. The Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry and in utilising the KORE product.
Location
We have a flexible approach but require visits to our central London office with regular travel to visit customers.
Our Values
We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.
We are accountable. We take ownership of the quality of our work and can be counted on to deliver.
We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.
Working across our portfolio of products - Fan, Business, and Partner Intelligence - the role will oversee key accounts in EMEA and manage the relationship from the implementation process through to contract renewal.
Effectively manage project milestones and communicate overall onboarding timelines.
Leading the day-to-day client needs, following up on strategic interests with key stakeholders internally and externally.
Focus on expanding KORE’s existing business; cross-selling additional product offerings & consulting services that meet clients' business requirements.
Support Success Leadership through contract renewal discussions and extensions.
Increasing adoption & product usage while recognising the need to solve uniquely different problems related to specific business objectives for each account.
Assist in identifying and implementing efficiencies through all aspects of the account management process.
Liaise with colleagues on Support, KPI (consulting department), & Product team to manage client-specific desires through resolution.
Travel to customer locations for all relevant aspects of the onboarding and training process as and when required.
Qualifications
Bachelor’s Degree in Business, Finance, Economics, Marketing or other
2 + years’ experience within a relevant business or role Experience of, or a keen interest in, the business of sport. Excellent relationship-building, customer service, and interpersonal skills. Effective multi-tasker that can operate day-to-day with a sense of urgency. Highly motivated, positive attitude, collaborative in nature, with a strong desire to grow their career with KORE. Self-directed and able to work independently with integrity. Strong organisational skills and attention to detail. Good IT skills and proficiency with Microsoft Office 365. #J-18808-Ljbffr-
Customer Success Manager
4 days ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management...
-
Customer Success Manager
4 days ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set...
-
Customer Success Associate
14 hours ago
United Kingdom SMARTSHEET Full timeSmartsheet is looking for a Customer Success Associate to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...
-
Customer Success Coordinator
4 days ago
United Kingdom Oscar Associates (UK) Limited Full timeThe Role Your role will be to develop the growing customer base and manage the customer relationships from the point of sale through to successful implementation. Providing technical support and management to 30+ SME accounts. The Company A rapidly expanding SaaS startup with aspirations of becoming a world leader in interactive experiences with a vision...
-
Client Success Associate
21 hours ago
United Kingdom Splashlight LLC Full timeCLIENT SUCCESS ASSOCIATE Hybrid - 2 days a week in office - London - UK Full-time Who We Are: TelmarHelixa has best in class audience and media intelligence platforms with hundreds of clients globally. We’re on a mission to make sense of the world's most valuable data and uncover the uniqueness of large and small cultures - who they are, what they...
-
Customer Success
2 days ago
United Kingdom Flashpoint Full timeJob Application for Customer Success at Flashpoint Talent Network Apply Now Customer Success at Flashpoint Talent Network (View all jobs) Remote in the United States, United Kingdom, or Canada Are you a customer-centric individual who enjoys helping customers solve problems and make the best use of software for their needs? Within the Customer Success...
-
Remote Customer Success Manager
1 day ago
United Kingdom Netwrix Corporation Full timeOur commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...
-
Remote Customer Success Manager
7 days ago
United Kingdom Netwrix Corporation Full timeOur commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...
-
Customer Success Manager
1 week ago
United Kingdom Dlocal Corp Full timeWe are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships. Collaborate with...
-
Customer Success Manager
4 weeks ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
4 weeks ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
1 month ago
United Kingdom Undo Limited Full timeA new, exciting opportunity to join Undo’s Customer Success team with a focus on learning and development. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled team, and its products are used by many of the world’s most important...
-
Customer Success Manager
3 weeks ago
United Kingdom Atarim Summit Full timeAtarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if people...
-
Customer Success Manager
1 month ago
United Kingdom Vonage Full timeVonage Customer Success Mission: We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals. As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. You will serve as their strategic...
-
Customer Success Manager
4 hours ago
United Kingdom Builder.ai Full timeAbout Builder We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. Builder.ai was voted as one of...
-
Customer Success S
2 days ago
United Kingdom Flashpoint Full timeJob Application for Customer Success at Flashpoint Talent Network Apply Now Customer Success at Flashpoint Talent Network (View all jobs) Remote in the United States, United Kingdom, or Canada Are you a customer-centric individual who enjoys helping customers solve problems and make the best use of software for their needs? Within the Customer Success...
-
Customer Success Manager
3 days ago
United Kingdom Zenergi Full timeCustomer Success Manager Department: Sales Employment Type: Permanent Location: Remote Reporting To: Customer Success & Retention Director Description Please Note: while we are advertising these roles as remote, there will be an expectation that this person will be prepared to travel to customer sites on average once per week and able to travel...
-
Customer Success Specialist
2 weeks ago
United Kingdom Healthera Full timeHealthera is looking for a Customer Success Specialist who is passionate about technology, helping customers grow, and thrives in a data-driven environment. The ideal candidate will be bright and energetic with a clear track record of delivering consistent results in a similar role. The candidate should be analytical and be able to derive opportunities...
-
customer Success Manager
6 days ago
United Kingdom Trident Search Full timeCustomer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organizations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...
-
Customer Success Manager
2 weeks ago
United Kingdom Trident Search Full timeCustomer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...