Customer Success
2 weeks ago
Job Application for Customer Success at Flashpoint Talent Network Apply Now Customer Success at Flashpoint Talent Network (View all jobs) Remote in the United States, United Kingdom, or Canada
Are you a customer-centric individual who enjoys helping customers solve problems and make the best use of software for their needs? Within the Customer Success department, you will play a key part in fulfilling our mission to deliver the highest-quality technical support to our growing customer base and assist in solving complex customer problems using Flashpoint Ignite. You will assist in helping identify and execute key strategic priorities for the growth and scaling of technical support to the team. Our customer-facing employees typically have experience as practitioners in the security space and are able to speak to the unique needs of our clients having been in their shoes previously. From direct support and operations, to our educational focused team there are many opportunities to drive our customer-obsessed culture. Can you envision yourself providing direct support to a broad spectrum of customers, aiding them in effectively utilizing Flashpoint Ignite and our other services to accomplish their missions?
Our Customer Success teams cover a wide range of clients, areas, and functions and we frequently open positions that cater to various interests. If you are unable to find a current role that matches your specific interests or experience, please select the option below that closely corresponds to your background, and become a part of our Talent Network.
By joining our Talent Network, you opt-in to communication from our Recruitment Team on new and upcoming roles aligned to your interests.
Areas of Interest :
- Technical Customer Success: Directly own customer accounts, ensuring they are making the best use of our products for their use cases. Most of the team is composed of former Intel Analysts or Security practitioners who want to stay technical while supporting a broad range of clients.
- Customer Success Operations : Focused on optimizing the CS teams tooling, processes, and measuring success
- Customer Training & Onboarding : From onboarding to enabling our customers, this function provides live training, develops training material, and general education to a wide range of different end users.
Please select Location Preference: *
Please select Will you now or in the future require sponsorship to work in the country selected above? *
-- How many years of SaaS Customer Success experience do you have? *
Please select How many years of cyber security or intelligence experience do you have? *
Please select Were you ever a security practitioner? *
-- Please select the following technologies in which you have professional experience with: *
Rest API
Software Testing
Python Web Frameworks
Python
Automation
Scripting
System Administration
Lucene Search
None of the Above
Do you prefer Individual Contributor or Leadership positions? *
Please select Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Flashpoint Talent Network’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please select Gender Are you Hispanic/Latino? Please select Are you Hispanic/Latino? Race & Ethnicity DefinitionsIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Please select Veteran Status Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .
How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
- Alcohol or other substance use disorder (not currently using drugs illegally)
- Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
- Blind or low vision
- Cancer (past or present)
- Cardiovascular or heart disease
- Celiac disease
- Cerebral palsy
- Deaf or serious difficulty hearing
- Diabetes
- Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
- Epilepsy or other seizure disorder
- Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
- Intellectual or developmental disability
- Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
- Missing limbs or partially missing limbs
- Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
- Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
- Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
- Partial or complete paralysis (any cause)
- Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
- Short stature (dwarfism)
- Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Powered by Read our Privacy Policy #J-18808-Ljbffr-
Customer Success Manager
2 weeks ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management...
-
Customer Success Manager
2 weeks ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set...
-
Customer Success S
1 month ago
United Kingdom MAPAL Group Full timeMAPAL Group is looking for a United Kingdom based Head of Customer Success As the Head of Customer Success , you will be responsible for leading and managing the Customer Success team to ensure the successful adoption, retention, and expansion of our customers. This role reports to: Snr Director of Customer Success Provide strong leadership,...
-
Customer Success S
1 month ago
United Kingdom MAPAL Group Full timeMAPAL Group is looking for a United Kingdom based Head of Customer Success As the Head of Customer Success , you will be responsible for leading and managing the Customer Success team to ensure the successful adoption, retention, and expansion of our customers. This role reports to: Snr Director of Customer Success Provide strong leadership,...
-
Customer Success S
2 days ago
United Kingdom CitNOW Group Full timeFounded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021...
-
Customer Success S
20 hours ago
United Kingdom CitNOW Group Full timeFounded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021...
-
Customer Success Manager
4 days ago
United Kingdom ProperPlan Limited Full timeProperPlan is a software company based in the Midlands, with a mission to empower overwhelmed, successful entrepreneurs to achieve business growth and personal success. We are a team with a track record of quality and our software startup is moving at a rapid pace. Are you a passionate, client-focused professional who thrives on building strong...
-
Customer Success Manager
3 weeks ago
United Kingdom Dlocal Corp Full timeWe are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships. Collaborate with...
-
Customer Success Manager
3 days ago
United Kingdom Keepme.ai Full timeKeepme is a smart automation platform that helps fitness operators increase their sales, improve their retention and maximize secondary spend. Keepme’s AI uses the customer's data to teach itself about their business. By building a custom model and scoring every member on their risk of leaving, Keepme provides a time window to take action with a suite of...
-
Customer Success Manager
2 days ago
United Kingdom Keepme.ai Full timeKeepme is a smart automation platform that helps fitness operators increase their sales, improve their retention and maximize secondary spend. Keepme’s AI uses the customer's data to teach itself about their business. By building a custom model and scoring every member on their risk of leaving, Keepme provides a time window to take action with a suite of...
-
Customer Success Manager
1 month ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
1 month ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
2 months ago
United Kingdom Undo Limited Full timeA new, exciting opportunity to join Undo’s Customer Success team with a focus on learning and development. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled team, and its products are used by many of the world’s most important...
-
Customer Success Manager
4 weeks ago
United Kingdom Atarim Summit Full timeAtarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if people...
-
Customer Success Manager
6 days ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...
-
Customer Success Manager
6 days ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...
-
Customer Success Manager
7 days ago
united kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...
-
Customer Success Manager
6 days ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...
-
Customer Success Manager
6 days ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...
-
Customer Success Manager
7 days ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...
