Customer Success S

4 weeks ago


United Kingdom MAPAL Group Full time

MAPAL Group is looking for a United Kingdom based Head of Customer Success
As the Head of Customer Success , you will be responsible for leading and managing the Customer Success team to ensure the successful adoption, retention, and expansion of our customers. This role reports to: Snr Director of Customer Success

Provide strong leadership, guidance, and mentorship to the customer success team.
· Build and nurture a high-performing team culture focused on customer satisfaction and success.
· Set clear goals and objectives for the team, and provide regular feedback and performance evaluations.

Customer Relationship Management:
· Analyse customer data and feedback to identify trends and insights that inform retention strategies.

Gather customer feedback through surveys, interviews, and other channels, and use insights to drive product enhancements and improvements.
· Stay informed about industry trends and emerging technologies to ensure our customer success strategies remain innovative and competitive.

Must have a good command of English.
· Proven experience (2 years) in a customer success leadership role, preferably in a SaaS, technology-driven or Hospitality company.
· Strong understanding of customer success principles, methodologies, and best practices.
· Commitment to continuous learning and professional development in the field of customer success.

At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers.


  • Customer Success S

    5 hours ago


    United Kingdom Flashpoint Full time

    Job Application for Customer Success at Flashpoint Talent Network Apply Now Customer Success at Flashpoint Talent Network (View all jobs) Remote in the United States, United Kingdom, or Canada Are you a customer-centric individual who enjoys helping customers solve problems and make the best use of software for their needs? Within the Customer Success...


  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management...


  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set...

  • Customer Success

    5 hours ago


    United Kingdom Flashpoint Full time

    Job Application for Customer Success at Flashpoint Talent Network Apply Now Customer Success at Flashpoint Talent Network (View all jobs) Remote in the United States, United Kingdom, or Canada Are you a customer-centric individual who enjoys helping customers solve problems and make the best use of software for their needs? Within the Customer Success...


  • United Kingdom Trident Search Full time

    Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organizations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...


  • United Kingdom Chemaxon Limited Full time

    About this opportunity A Customer Success Manager (CSM) plays a critical role in ensuring that key customers are successful in using a company's technical products or services. The primary focus of a CSM is to build and maintain strong relationships with key customers by understanding their technical needs, addressing their challenges, and helping them...


  • United Kingdom Talented Recruitment Group Full time

    2 weeks ago Be among the first 25 applicants Talented Recruitment Group provided pay range This range is provided by Talented Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Talented Recruitment Group Sales & People Manager,...


  • United Kingdom Trident Search Full time

    Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...


  • United Kingdom Vonage Full time

    Vonage Customer Success Mission: We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals. As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. You will serve as their strategic...


  • United Kingdom OpenSolar Full time

    About Us: OpenSolar was founded in 2017 by global pioneers in solar software - Andrew Birch and Adam Pryor. OpenSolar exists to accelerate the adoption of solar and renewable energy globally. We provide the world's clean energy professionals with an end-to-end digital design, sales and management software to grow their businesses, free of charge. ...


  • United Kingdom Neol Full time

    At Neol, we're redefining the landscape of talent management and organizational flexibility with our groundbreaking platform, The Hub. Our mission has always been to understand our talent network deeply, beyond just their CVs, by fostering communities and creating tools that keep our insights fresh and actionable. This commitment enables us to make the...


  • United Kingdom InRule Technology Inc Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...


  • United Kingdom Dlocal Corp Full time

    We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships. Collaborate with...


  • United Kingdom Liven Pty Full time

    Captiv8 is the ultimate influencer marketing platform, empowering brands across the globe to authentically connect with audiences and tell their unique story. Our AI-driven platform simplifies influencer marketing, allowing brands to gain a deeper understanding of their audience, discover talented creators, optimize content, benchmark against competitors,...


  • United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...


  • United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...


  • United Kingdom Undo Limited Full time

    A new, exciting opportunity to join Undo’s Customer Success team with a focus on learning and development. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled team, and its products are used by many of the world’s most important...


  • United Kingdom Atarim Summit Full time

    Atarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if people...


  • United Kingdom Oscar Associates (UK) Limited Full time

    The Role Your role will be to develop the growing customer base and manage the customer relationships from the point of sale through to successful implementation. Providing technical support and management to 30+ SME accounts. The Company A rapidly expanding SaaS startup with aspirations of becoming a world leader in interactive experiences with a vision...


  • United Kingdom Trellix Full time

    The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and services. Ultimately, in addition to the prime customer...