Customer Success Manager
4 weeks ago
At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power of computing without the complexity of programming.
As part of the InRule Technology team, you'll be at the forefront of a technological revolution, helping drive adoption of our powerful AI Decisioning platform that weaves together declarative logic, non-declarative machine learning, and human-in-the-loop automation. InRule enables automated decision-making, driving tangible results and propelling organizations towards unprecedented heights of productivity. In 2023, Forrester named InRule a Leader in The Forrester WaveTM: AI Decisioning Platforms. InRule is seeking an experienced Customer Success Manager to join our growing team. InRule prides itself on being a Customer Success driven organization, where every employee has an impact on the overall success of our customers. The Customer Success Team, which you could be a part of, manages the customer’s journey throughout the Customer Lifecycle. Focused on post-sale solution adoption and ongoing customer satisfaction, the Customer Success Specialist is a high-touch customer advocate, helping to ensure our customers are successfully leveraging InRule’s solutions while serving as the Voice of the Customer within InRule. Responsibilities- Contribute to the Customer Success Team on development and management of customer portfolios, including analysis to gage overall customer health
- Analyze customer data to identify trends and patterns that help improve the customer experience
- Identify expansion opportunities within the customer organization
- Create value for customers by ensuring they have mutually defined business outcomes and build a success plan to achieve their objectives and milestones
- Build, maintain, and leverage strong relationships with customer stakeholders and project leads
- Successful onboarding of new customers to ensure proper customer setup and alignment with key stakeholders
- Oversee customer implementations, with a focus on ensuring customer value and limiting customer risk
- Manage the renewal process for existing customers, ensuring that contracts are renewed on time and that customers are satisfied with the software and services provided
- Partner with InRule’s cross-functional teams to ensure progress and alignment with customer goals and strategy
- Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth
- Escalate critical customer issues and ensure escalation ownership with internal resources
- Manage customer information in CRM
- Learn the InRule solution and educate our customers on the overall capabilities and flexibility of the software
- Develop and implement strategies that help customers achieve their goals and objectives
- Train and mentor junior customer success representatives to ensure they are providing excellent customer service and meeting customer needs
- 8+ years of experience in customer success or account management within a SaaS or related software/technology company
- Exceptional ability to communicate and foster positive business relationships
- Self-driven with the ability to operate independently and with a sense of urgency and ownership
- Proven success managing customer interactions and contract renewals, with a focus on maintaining accurate and timely updates and reporting as needed
- Solid technical aptitude, ability to understand and connect customers' business goals with InRule’s product capabilities
- Bachelor’s Degree or equivalent experience
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Experience driving and managing executive relationships
- Passionate about proactively engaging and promoting value with customers
- Ability to establish and reinforce milestones across teams
- Accountability and personal organization are essential
- Background in project management
- Industry-specific knowledge in Insurance, Financial Services, Healthcare and/or Public Sector
- Technical experience with low code software development, data analysis, or process automation
- Experience working with CRM systems (Dynamics 365, Salesforce)
- Remote - United Kingdom
Challenge, fun, and fulfillment. At InRule, you'll work with friendly, supportive, yet driven colleagues in the industry that's changing the face of business and society in general. Here, you enjoy the unique opportunity to grow professionally, relish the best of life personally, and help usher in a safer, healthier, more prosperous, and equitable world.
#J-18808-Ljbffr
-
Customer Success Manager
2 weeks ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management...
-
Customer Success Manager
2 weeks ago
United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set...
-
Customer Success Manager
2 weeks ago
United Kingdom Dlocal Corp Full timeWe are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships. Collaborate with...
-
Customer Success Manager
1 month ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
1 month ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
2 days ago
United Kingdom ProperPlan Limited Full timeProperPlan is a software company based in the Midlands, with a mission to empower overwhelmed, successful entrepreneurs to achieve business growth and personal success. We are a team with a track record of quality and our software startup is moving at a rapid pace. Are you a passionate, client-focused professional who thrives on building strong...
-
Customer Success Manager
4 weeks ago
United Kingdom Atarim Summit Full timeAtarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if people...
-
Customer Success Manager
7 days ago
United Kingdom Fundipedia Full time1. Main Purpose of Job As a Fundipedia Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers who use Fundipedia. Your primary responsibility will be to build strong relationships with our clients, understand their unique needs, and proactively guide them to achieve maximum value from our platform....
-
Customer Success Manager
7 days ago
United Kingdom Fundipedia Full time1. Main Purpose of Job As a Fundipedia Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers who use Fundipedia. Your primary responsibility will be to build strong relationships with our clients, understand their unique needs, and proactively guide them to achieve maximum value from our platform....
-
Customer Success Manager
21 hours ago
United Kingdom Keepme.ai Full timeKeepme is a smart automation platform that helps fitness operators increase their sales, improve their retention and maximize secondary spend. Keepme’s AI uses the customer's data to teach itself about their business. By building a custom model and scoring every member on their risk of leaving, Keepme provides a time window to take action with a suite of...
-
Customer Success Manager
2 months ago
United Kingdom Undo Limited Full timeA new, exciting opportunity to join Undo’s Customer Success team with a focus on learning and development. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled team, and its products are used by many of the world’s most important...
-
Customer Success Manager
1 month ago
United Kingdom Vonage Full timeVonage Customer Success Mission: We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals. As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. You will serve as their strategic...
-
customer Success Manager
6 days ago
United Kingdom Trident Search Full timeCustomer Success Manager | Cyber Threat Intelligence (CTI) | UK / Netherlands Trident Search are partnered with a well-recognised name within Cyber Threat Intelligence. We have an opportunity within this scale-up vendor to join as a Customer Success specialist. You will be the domain expert within the business, helping their customers get maximum...
-
Customer Success Manager
2 days ago
United Kingdom Bridewell Consulting Limited Full timeBridewell has seen extensive growth over the past few years and as such we are looking for ambitious individuals who are passionate about Project Management & Cyber Security and are keen to continue to develop and grow with us. As a Customer Success Manager at Bridewell, you will have proven experience in either Customer Success and Relationship, Customer...
-
Customer Success Manager
7 days ago
United Kingdom Fefundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial...
-
Customer Success Manager
7 days ago
United Kingdom Fefundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial...
-
Customer Success Manager
2 days ago
United Kingdom Remark Able Full time €60,000Are you seeking an exciting new opportunity? We are working with an exciting data analytics software provider, that minimizes costs and CO2 emissions for sustainable business fleets. Having had recent funding, they are looking to grow their commercial team – so this is a super exciting time to join! This role would be perfect for you if you have Customer...
-
customer Success Manager
2 weeks ago
United Kingdom Trident Search Full timeCustomer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organizations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...
-
Customer Success Manager
5 days ago
united kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...
-
Customer Success Manager
4 days ago
United Kingdom Netwrix Corporation Full timeJoin the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...