Customer Success Manager

3 weeks ago


United Kingdom Dlocal Corp Full time

We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers.

What will I be doing?
  • Working with both our internal teams as well as clients.
  • Provide “voice of customer feedback” to internal DLOCAL teams.
  • Develop effective long-term key customer relationships.
  • Collaborate with customers to better understand their goals and ambitions.
  • Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
  • Develop Customer Success methodologies and own team initiatives that improve productivity.
  • Interact and work together with the different areas of the company.
What skills do I need?
  • Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.
  • Fluent in written and verbal English.
  • Customer Success experience (B2B preferred).
  • Advanced Excel Skills.
  • Experience in payments - Huge advantage.
  • Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
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