Customer Success Manager

2 weeks ago

United Kingdom Neol Full time

At Neol, we're redefining the landscape of talent management and organizational flexibility with our groundbreaking platform, The Hub. Our mission has always been to understand our talent network deeply, beyond just their CVs, by fostering communities and creating tools that keep our insights fresh and actionable. This commitment enables us to make the best matches and assemble the most effective teams possible.

The arrival of generative AI has revolutionized our ability to build trust at scale, addressing what was once our biggest challenge. The Hub embodies this evolution: an AI-powered platform enabling organizations to manage, grow, and collaborate with their non-full-time talent network alongside their in-house talent.

About the role

As part of our expansion strategies in the Middle East, Europe and North America, we're on the lookout for an experienced Customer Success Manager to propel our healtht growth and cement our market position. This role is perfect for someone who thrives on building connections, optimizing processes, and leading projects to fruition.

As our Customer Success Manager, you'll be the driving force behind our expansion in the region. You'll be responsible for identifying new business opportunities, building and maintaining relationships with clients, and collaborating with our marketing, and business development teams to achieve our business goals.

This key role will be directly reporting to our Head of Business Development.

We are in search of a Business Development and Sales Specialist who:

  • Takes initiative, makes decisions, and manages uncertainty daily across multiple fronts.
  • Has expert skills in sales, client relationship management, and strategic partnership development.
  • Will be involved in matchmaking, leveraging third-party solutions, and contracting.
  • Is ready to coordinate teams for getting sales and projects through the finish line.
  • Is keen on enhancing operational efficiency, working closely with executive teams to refine client processes, boosting productivity and achieving organizational goals.
  • Will lead client management efforts, ensuring key projects and initiatives are delivered on time and within budget.
Skills
  • Lean Way of Working: Expertise in guiding teams towards the best approaches, prioritizing work, and adhering to MVP and scope principles.
  • Design, Data, and Technology Perspective: Demonstrates a practitioner-level understanding of these principles in identifying and implementing solutions.
  • Experience Working Within Constraints: Skilled at working with and challenging senior stakeholders, turning constraints into advantages.
  • Operational Management: Expert in cascading best practices, making operations efficient, and acting as an escalation point for major issues.
  • Problem Ownership: Expert at anticipating problems and building problem-solving capabilities in others.
  • Customer Focus: Expert in applying practical thinking to meet customer needs across various challenges.
Ideal Candidate
  • 7+ years of experience in customer success, business development and/or recruitment roles, with a preference for those with startup or marketplace experience.
  • Self-starter and problem solver who can figure out a plan under uncertainty.
  • Values collaboration and has a keen interest in building and working within collaborative environments.
  • Comfortable with navigating ambiguity and possesses an entrepreneurial mindset.
  • Experienced in shaping proposals and business development processes.
  • Excellent research, analysis, and problem-solving abilities.
  • Exceptional time management and priority-setting skills to manage the executive's agenda effectively.
  • Outstanding networking and relationship-building skills, with a knack for maintaining positive engagements with internal and external stakeholders.
  • Demonstrated ability to identify and match the right talent for a variety of projects and roles.
  • Agility, speed, and a proactive, strategic, and results-oriented mindset are crucial.
  • Previous experience working in a talent marketplace is a plus.
  • BSc/BA in business administration, sales, or a relevant field, and a Master’s degree is a plus.
Additional information Why Join Neol?
  • Impactful Work: You’ll contribute to groundbreaking work at the intersection of learning, work, and technology.
  • Global Network: Collaborate with a global community of professionals, advisors, and investors.
  • Flexibility and Autonomy: Enjoy a remote-first culture with flexible working hours, emphasizing asynchronous communication and a culture of writing.
Additional Information
  • Compensation: Competitive salary, stock options, and benefits.
  • Employment: Open to candidates legally authorized to work in their residence location. Visa sponsorship is not available.
  • Timezone: Between GMT-1 and GMT+3, comfortable collaborating with GMT-4 (EST) and GMT+3 team members.
  • Equal Opportunity Employer: We welcome applications from underrepresented communities, committed to diversity and inclusion.

If you’re eager to shape the future of creative work and thrive in a dynamic startup environment, Neol invites you to apply and join our journey.

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Open positions

Remote (Timezone: GMT-1 to GMT+3)

Curious?
Let's chat.

8 Back Hill
Herbal House 5th Floor
London UK
EC1R 5EN
info@neol.co

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