Customer Success Senior Manager
3 weeks ago
Customer Success Manager (Local Government)
Do you enjoy building relationships with clients?
Excited about work within the Local Government sector?
Due to continued periods of growth my client is looking for a Customer Success Manager with experience within the Local Government sector to act as a strategic partner, ensuring that customer needs are continually exceeded.
The successful individual will be vital to the support and ongoing management of a number of Local Government customers. You will enjoy building relationships, developing a deep and holistic understanding of your clients expectations and needs to deliver a best-in-class customer experience.
Background working within Local Government
Operational / Management experience (or similar)
Knowledgeable in ERP, Software or Systems
Enjoys building relationships with stakeholders
Comfortable communicating with senior stakeholders
Leading the customer success journey from onboarding to value realisation
Acting as a trusted advisor by building deep relationships and advocating customers needs
Creating feedback loops to continually deliver customer value and service delivery.
Leading planning sessions to ensure customers continue to derive value from their investment
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