Senior Customer Success Manager

3 weeks ago


United Kingdom Ocho Full time

Job Specification : Senior Customer Success Manager

Industry : Learning and Development

Location : London

Type : Full-time

Our client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions.

Position Overview

Our client are seeking an experienced and dynamic Senior Customer Success Manager to join their team. The ideal candidate will be a proactive relationship builder with a strong background in customer success, particularly within the learning and development sector. This role focuses on cultivating and maintaining strong client relationships, ensuring clients achieve their desired outcomes through our products and services, and driving customer retention and growth.

Key Responsibilities

  • Client Relationship Management : Develop and maintain robust, long-term relationships with key stakeholders, ensuring a deep understanding of their needs and objectives.
  • Customer Success Strategy : Design and implement effective customer success plans that align with client goals and drive the adoption and usage of our learning solutions.
  • Onboarding and Training : Oversee the onboarding process for new clients, providing comprehensive training and resources to ensure seamless integration and utilization of our products.
  • Proactive Engagement : Regularly engage with clients through meetings, check-ins, and reviews to monitor progress, address concerns, and identify opportunities for additional value.
  • Performance Monitoring : Track and analyze key metrics to gauge customer health, usage patterns, and success outcomes, leveraging insights to improve service and support.

Qualifications

  • Experience : 5+ years of experience in customer success, account management, or a related field within the learning and development industry.
  • Education : Bachelor’s degree in Business, Education, or a related field. Advanced degrees or certifications in learning and development are a plus.

Skills :

  • Relationship Management : Proven track record of building and maintaining strong client relationships.
  • Communication : Exceptional verbal and written communication skills, with the ability to present complex information clearly and concisely.
  • Problem-Solving : Strong analytical and problem-solving abilities, with a focus on delivering client-centric solutions.
  • Project Management : Excellent organizational and project management skills, capable of handling multiple clients and tasks simultaneously.
  • Technical Proficiency : Familiarity with learning management systems (LMS), educational technologies, and data analytics tools.
  • Personal Attributes : Highly motivated, proactive, empathetic, and customer-focused.

Benefits

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Professional development opportunities
  • Flexible working arrangements
  • Collaborative and inclusive company culture


  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management...


  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set...


  • United Kingdom RedRock Consulting Full time

    Customer Success Manager (Local Government) Do you enjoy building relationships with clients? Excited about work within the Local Government sector? Due to continued periods of growth my client is looking for a Customer Success Manager with experience within the Local Government sector to act as a strategic partner, ensuring that customer needs are...


  • united kingdom Ocho Full time

    Job Specification: Senior Customer Success ManagerIndustry: Learning and DevelopmentLocation: LondonType: Full-timeOur client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Position OverviewOur client are seeking an experienced and dynamic Senior...


  • United Kingdom Cobalt Labs Inc. Full time

    Cobalt was founded on the belief that pentesting can be better. Our pentests start in as little as 24 hours and integrate with modern development cycles thanks to the powerful combination of a SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Core boasts over 400 closely vetted and...


  • United Kingdom Principle Full time

    Enterprise Customer Success Manager - Creative Software Our client is a world renowned American software company that empowers creatives and businesses worldwide with a diverse range of innovative digital tools and solutions aimed at enhancing productivity, creativity, and digital experiences across various industries and they have an immediate requirement...


  • United Kingdom Ocho Full time

    Senior Customer Success Manager Industry : Type : Full-time Our client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Our client are seeking an experienced and dynamic Senior Customer Success Manager to join their team. The ideal candidate...


  • United Kingdom Ocho Full time

    Senior Customer Success Manager Industry : Type : Full-time Our client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Our client are seeking an experienced and dynamic Senior Customer Success Manager to join their team. The ideal candidate...


  • United Kingdom CrowdStrike Holdings, Inc. Full time

    Customer Success Manager, LogScale (Remote, GBR) page is loaded Sr. Customer Success Manager, LogScale (Remote, GBR) Apply locations United Kingdom - Remote time type Full time posted on Posted Yesterday job requisition id R18232 #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game....


  • United Kingdom Talented Recruitment Group Full time

    2 weeks ago Be among the first 25 applicants Talented Recruitment Group provided pay range This range is provided by Talented Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Talented Recruitment Group Sales & People Manager,...


  • United Kingdom Trellix Full time

    The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires...


  • United Kingdom Enable Recruitment Full time €30,000

    enable recruitment | B Corp provided pay range This range is provided by enable recruitment | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from enable recruitment | B Corp Senior Recruitment Consultant – Sustainability Sales at enable...


  • United Kingdom Trident Search Full time

    Customer Success Manager | Cyber Threat Intelligence (CTI) | UK / Netherlands Trident Search are partnered with a well-recognised name within Cyber Threat Intelligence. We have an opportunity within this scale-up vendor to join as a Customer Success specialist. You will be the domain expert within the business, helping their customers get maximum...


  • United Kingdom Gearset Gearset Limited Full time €40,000 - €60,000

    Many companies pay lip-service to “Customer Success”. At Gearset, we’re looking for experienced Customer Success Managers to join a company where it’s a core part of our DNA. If you join us, you’ll get to work in a high-trust environment where you’re given the freedom and support to succeed without internal politics and endless red-tape. Our...


  • United Kingdom Atlassian Full time

    Senior Enterprise Solutions Advocate, ITSM At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 250,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is...


  • United Kingdom Hive Full time

    Customer Success and Support – Customer Success / Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Thousands of teams use Hiver at some of the best-known companies in the world to provide attentive,...


  • United Kingdom FullCircl Full time

    We go FullCircl FullCircl connects the insight you need when it matters most. We partner with more than 700 of the worlds leading banks, gaming operators, insurers and FinTechs to deliver market leading insight on their customers. Clients use our product to solve three mission critical business challenges, namely how to: identify & acquire, verify &...


  • United Kingdom FullCircl Full time

    We go FullCircl FullCircl connects the insight you need when it matters most. We partner with more than 700 of the worlds leading banks, gaming operators, insurers and FinTechs to deliver market leading insight on their customers. Clients use our product to solve three mission critical business challenges, namely how to: identify & acquire, verify &...


  • United Kingdom Trident Search Full time

    Customer Success Manager | Cyber Threat Intelligence (CTI) | UK / Netherlands Trident Search are partnered with a well-recognised name within Cyber Threat Intelligence. We have an opportunity within this scale-up vendor to join as a Customer Success specialist. You will be the domain expert within the business, helping their customers get maximum...


  • United Kingdom Gloat Full time

    We’re seeking an Enterprise Customer Success Manager (CSM) with a proven track record of effectively guiding large enterprise customers (with over 25,000 employees) toward their desired outcomes. In this pivotal role, you will cultivate high-trust relationships with your customers, lead in-person workshops, and ensure the establishment of a long-term...