Remote Customer Success Manager
2 weeks ago
Customer Success Manager – Remote - £60k
Managed Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey.
This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, along with developing and improving processes.
Collaboration is key to this organisation, so creative thinkers please do apply
Responsibilities of the Customer Success Manager:
customers to the MSP / Service
improve the service
of escalation for service issues
Requirements of the Customer Success Manager:
knowledge of service methodologies within IT or Technology
communication, presentation & relationship building skills
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