Remote Customer Success Manager

1 month ago


United Kingdom Secureframe, Inc. Full time

Secureframe is on a mission to help organizations build trust and stay secure at every stage of growth. With increased data breaches and cyberattacks across industries, companies are demanding higher security and compliance standards from their vendors, but getting compliant can take a year or more, slowing a company’s speed-to-market and sales.
Secureframe’s security compliance automation platform enables any organization to have rigorous security and compliance practices without the need to be security experts. As a Customer Success Manager at Secureframe, you will be an integral part of our team, dedicated to ensuring the success and satisfaction of our clients. Your role will involve establishing and nurturing long-lasting relationships with customers, understanding their needs, and ensuring that our services align with their business objectives. This role will report to a Customer Success Team Lead and is a highly cross-functional role that requires close collaboration with executive leadership as well as Sales, Partnerships, Product Management, Customer Experience, and Marketing functions.
This role is a fully remote base in the United Kingdom. Master our product to effectively manage customer activities including onboarding, training, support, and growth
Achieve key success metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
Own customer relationships post-sale where you build and maintain strong, long-lasting customer relationships and act as the main point of contact to advocate for customers
Identify opportunities for account growth and renewal, while ensuring high levels of customer retention
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).
#



  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management...


  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set...


  • United Kingdom LT Harper - Cyber Security Recruitment Full time

    Customer Success Manager – Remote - £60k Managed Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. This role sits within the service management team and will involve managing the onboarding process, servicing the...


  • United Kingdom LT Harper - Cyber Security Recruitment Full time

    Customer Success Manager – Remote - £60k Managed Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. This role sits within the service management team and will involve managing the onboarding process, servicing the...


  • United Kingdom Trident Search Full time

    Customer Success Manager | Service Delivery | Remote working (Must be Wales based) They help organizations to not only detect advanced threats and targeted attacks, but contain them too. They are looking for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This...


  • United Kingdom Netwrix Corporation Full time

    Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...


  • United Kingdom LT Harper - Cyber Security Recruitment Full time

    Customer Success Manager – Remote - £60kManaged Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey.This role sits within the service management team and will involve managing the onboarding process, servicing the client’s...


  • United Kingdom LT Harper - Cyber Security Recruitment Full time

    Customer Success Manager – Remote - £60k Managed Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. This role sits within the service management team and will involve managing the onboarding process, servicing the...


  • United Kingdom LT Harper - Cyber Security Recruitment Full time

    Customer Success Manager – Remote - £60k Managed Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. This role sits within the service management team and will involve managing the onboarding process, servicing the client’s...


  • United Kingdom LT Harper - Cyber Security Recruitment Full time

    Customer Success Manager – Remote - £60kManaged Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey.This role sits within the service management team and will involve managing the onboarding process, servicing the client’s...


  • United Kingdom LT Harper - Cyber Security Recruitment Full time

    Customer Success Manager – Remote - £60k Managed Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. This role sits within the service management team and will involve managing the onboarding process, servicing the...

  • Programme Manager

    5 days ago


    United Kingdom Remote Worker Ltd Full time

    Programme Manager (fully remote) A leading medical device manufacturer who are known for their R&D and Product Development capabilities, are looking for a Programme Manager to join their team. With R&D and manufacturing facilities in the UK and USA, they design, develop, and manufacture a range of cutting-edge class IIb+ medical devices, and are looking for...


  • United Kingdom Immersive Dynamics Inc. Full time

    Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate...


  • United Kingdom Atarim Summit Full time

    Atarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if people...


  • United Kingdom Zenergi Full time

    Customer Success Manager Department: Sales Employment Type: Permanent Location: Remote Reporting To: Customer Success & Retention Director Description Please Note: while we are advertising these roles as remote, there will be an expectation that this person will be prepared to travel to customer sites on average once per week and able to travel...


  • United Kingdom Remote Worker Ltd Full time

    6 days ago Be among the first 25 applicants Customer Service Advisor – Home Working / Full Time Role Profile: **Must be based in Rotherham or Surrounding Areas** Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday Friday Must be fully flexible between 8am-6pm; Paid Training: 2 weeks of full time training 9am 5pm ...

  • Account Manager

    6 days ago


    United Kingdom Remote Worker Ltd Full time

    Account Manager Salary: £35,000 Location: London - hybrid, office-based & remote set ups available! Aztrum are pleased to be working alongside a leading technology & supplies reseller who deliver industry-leading IT solutions and services to a range of companies on a nationwide basis. Joining as the newest member of the team, you’ll be at the forefront...


  • United Kingdom Remote Worker Ltd Full time

    Join to apply for the Sales Account Manager(Remote) role at RemoteWorker UK Join to apply for the Sales Account Manager(Remote) role at RemoteWorker UK Sign in to save Sales Account Manager(Remote) at RemoteWorker UK . This client is positioned a sectors across travel, venues, heritage and sport. Account Based Marketing approach to developing...


  • United Kingdom Trident Search Full time

    Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organizations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...


  • United Kingdom Talented Recruitment Group Full time

    2 weeks ago Be among the first 25 applicants Talented Recruitment Group provided pay range This range is provided by Talented Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Talented Recruitment Group Sales & People Manager,...